Originally posted by Kayaker-J @manntax... "I don't understand this beating that eBay gets here..." Try this: $1600 worth of flawless "collector" grade camera + two lenses ("4 rolls" through it, total), shipped out from overseas more than 3 weeks late; only after repeated urgent requests; arriving in a box with zero -- ZERO -- packing material in it, just camera and two lenses as projectiles; the tersely "communicating" seller disputes nothing I claim. Case resolved in favor of the seller: apparently I "got [exactly] what I bid on" (closely reproduced). Another reason for the decision, sternly delivered: "Why did you wait 17 days to file a case?" (under terms of a 45 day "buyer protection" safety net). I might suggest a case of psychological apoplexy as an excuse.
Would anything there answer your question, manntax? There's more, of course...
I feel sorry for your loss - really! But ask yourself what You could have done differently perhaps. Have you researched the seller - the feedback should tell you a story or two. It is sometime worthwhile ( especially with this expensive items ) to go an extra mile and browse through ALL feedback - bare in mind that eBay is HIDING negative and neutral feedbacks after a year from when they were left !! I always list all feedbacks in 200 per page and quickly scroll through down to 2-3 years back to see if there are any red or grey ones pushed down .
Another thing - I always contact seller - unless it was a dealer ( they usually know what they are doing - but not all ! ) - to make sure he/she knows how to pack things !
And last but not least : IF item arrived in not as described condition ( doesn't matter for the seller's packaging fault, transit damage or whatever ) - I would politely ask the seller ( NOT opening the case - not even contacting via form 'item not as described - which essentially opens the case ! ) - but Contact -> Item details question , and I would describe the issue, attached 3-4 photos to support my claim and then I would wait 1-2 days if he/she replied with any concerns/ ideas on how to resolve this. If not - then I would open the case and wait for my full refund 8 days - Again I would support the case with all evidence I have - packaging damage, damage to the goods, - even how things were looking inside the box after opening, etc.. You can go mad and attach now even 20 photos !
After that seller would either offer a solution or I would escalate the case. During past 7 years I had something like 5 or 7 cases like that - and ALL were resolved in my favour. Admittedly - not for $1600 worth of goods - but even $100 - $400 could be a significant loss.
So all in all - I am quite confident with eBay purchases - under the condition that I have done my part right.
I am not saying you haven't - irresponsible or plainly cheating sellers ARE on eBay too - but in my experience they are in extremely small numbers and vast majority of people are willing to rectify all issues if approached right.
And of course I always exercise the well know maxima : "If something looks too good to be true - it usually is"
,,, '>' manntax