So I mailed off my most prized lens to C.R.I.S. recently.. it was a lot of mental effort to get me to mail a lens to someone unknown to me. After the many positive stories here on the Pentax Forums I did it. There are a bunch of little separate fibers inside around the outer edge of the 'middle' element in the lens. It has not affected image quality to my knowledge, but I wanted it cleaned and in tip top shape. It was/is a lifetime lens for me...
Then the wait.. a week long wait.
Excitedly, I logged in today to check status (they don't email you when a status update is ready -- strange), to see they had completed the estimate. $0.00 -- what?? They're cleaning it for free???
Only for my happiness to be diminished on the situation when I checked the repair box:
Repair Performed:RETURN AS IS
PARTS REQUIRED NO LONGER AVAILABLE (FRONT LENS GROUP)
CHARGES APPLT FOR RETURN SHIPPING
Huh? Why would I need a new front lens group? I just needed a cleaning.
I questioned this to which they responded (quickly I might add), "
CRIS Customer Service
Hello, there is fungus etched into the glass elements. We cannot clean the lenses. The front lens group needs to be replaced, but the part is no longer available."
turned to
turned to
super bummed.
I've never ever seen a fungus like that.. it is zillions of little plastic looking fibers.. I thought it was the clutch assembly perhaps grinding into something taking a bunch of shavings and that opening it and cleaning it would mitigate further grinding and cleanup the fibers. But no.. they are adamant it is fungus. What a death sentence for a lens.
In any case, I'm confused by them because I sent them a photograph of the fibers way before I decided to send it in to see what an estimate for cleaning it would be, they claimed they weren't sure by the looks of the image and to send it in.
Only for them to hold it with the estimator for a solid 7 days and then to be told it is fungus can't do anything, pay us to send it back. doh.