Some K-5s shipped with stains on the sensor/AA filter?

peterh337 · 01-09-2011, 01:37 AM

OK, so some people are getting new ones. I better press Park Cameras for a refund; see if that speeds things up.

However there is some disinformation there from Pentax UK re 39+ serials being OK. It's clearly reported here that some are not OK. You can't go on the S/N alone.

Tringle WP · 01-10-2011, 11:50 AM

Got my new K5 from Pentax France today - clean as a whistle. Hurrah!

SN 3969511

**dcmsox2004** · 01-10-2011, 12:29 PM

thanks (merci) to tringle wp for posting his serial number...
just thinking out loud..... since we can't ask retailers to open a k-5 box and check for sensor stains... can they check the serial number to pass along to the consumer?????
(i can't remember if the serial # is stamped on the outside of the box)...
i'm assuming that serial numbers following tringle's would be sensor stain free??
(to those who've bought k-5's here in the states, and are stain free... please post your serial number)....
thanks, dave m

Jimfear · 01-10-2011, 12:56 PM

Originally posted by dcmsox2004

since we can't ask retailers to open a k-5 box and check for sensor stains... can they check the serial number to pass along to the consumer?????

I left mine at the dealer today, they had one spare at the store but it turned out affected. He ordered one from the warehouse and said he would check it before he sent it to me, and if that one was affected also he would call the warehouse and have them go through the boxes until they found a clean one to send to me. It's a well respected dealer and I cannot complain about the service. I hope I will get to pick it up at the post office on Thursday or Friday.

**dcmsox2004** · 01-10-2011, 04:19 PM

Originally posted by Jimfear

I left mine at the dealer today, they had one spare at the store but it turned out affected. He ordered one from the warehouse and said he would check it before he sent it to me, and if that one was affected also he would call the warehouse and have them go through the boxes until they found a clean one to send to me. It's a well respected dealer and I cannot complain about the service. I hope I will get to pick it up at the post office on Thursday or Friday.

.. you are one lucky guy!!! usa dealers will not inspect before sale.....
please post your serial number when you get your clean body....
+1 for the customer service at your dealer !!! maybe other retailers will take note... but doubt it....

dave m

vario · 01-10-2011, 04:20 PM

Got my replacement from Pentax Canada today, 392xxxx and its clean. Thanks also to ProDigital2000/Carmans Foto for his help as well.

ve2vfd · 01-10-2011, 05:16 PM

Originally posted by vario

Got my replacement from Pentax Canada today, 392xxxx and its clean. Thanks also to ProDigital2000/Carmans Foto for his help as well.

How long did it take? I sent mine in last week and though I know they received it last week (got the delivery notification) I have yet to hear from them...

Pat

garyk · 01-10-2011, 10:14 PM

Well i just ordered one from Japan. I am in Thailand. They said they will inspect it before shipping. I hope so. Very good response. I have been putting it off until the price was right. Althought still hi in my opinion. With my pentax glass i am very excited.
Pd: $1350 from e-bay seller.

Will post SN if affected or not when i recieve it.

peterh337 · 01-11-2011, 06:12 AM

Just got a replacement from Park Cameras. S/N is 396... and there was a large "O" in front of the S/N on the carton.

It is spotless.

Firmware is v1.01.

pop4 · 01-11-2011, 07:02 AM

Originally posted by peterh337

Just got a replacement from Park Cameras. S/N is 396... and there was a large "O" in front of the S/N on the carton.

It is spotless.

I don't think that O means too much. There's an O on the bottom left of the S/N sticker, in front of the serial number, on the back of my K-5 box, above the item barcode, and my 391x body has a line of very faint stains.

vario · 01-11-2011, 07:12 AM

Originally posted by ve2vfd

How long did it take? I sent mine in last week and though I know they received it last week (got the delivery notification) I have yet to hear from them...

Pat

It was a couple of weeks before they responded telling me they were replacing the camera instead of fixing it at this time.

maartenl · 01-11-2011, 03:14 PM

Returned my Pentax K-5 (serial no. 3832041) today. Recently I discovered sensor stains, that were not there before. Luckily Pentax and my dealer are very understanding. They will replace my camera. Curious how long it takes, K-5 might be out of stock.

peterh337 · 01-11-2011, 03:34 PM

It would be very worrying if the stains appeared during your ownership.

It may appear that way but actually they are barely visible at F8 or wider apertures, and are never visible if the relevant picture area is dark or has some detail in it. You tend to spot them readily if photographing a fairly uniform sky at F22 but how many people do that?

vario · 01-11-2011, 06:51 PM

Originally posted by peterh337

It would be very worrying if the stains appeared during your ownership.

It may appear that way but actually they are barely visible at F8 or wider apertures, and are never visible if the relevant picture area is dark or has some detail in it. You tend to spot them readily if photographing a fairly uniform sky at F22 but how many people do that?

I do after now going through this fiasco

CypherOz · 01-11-2011, 07:28 PM

Mine is with CR Kennedy (Australian Agent), I spoke with them and they are replacing it as soon as new stock arrives (2 weeks).

I guess this is a good reason to buy local

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01-09-2011, 01:37 AM	#211
peterh337 Veteran Member Join Date: Jan 2009 Location: London Posts: 573	OK, so some people are getting new ones. I better press Park Cameras for a refund; see if that speeds things up. However there is some disinformation there from Pentax UK re 39+ serials being OK. It's clearly reported here that some are not OK. You can't go on the S/N alone.

01-10-2011, 11:50 AM	#212
Tringle WP Forum Member Join Date: Jun 2008 Location: Bergerac, France Photos: Gallery Posts: 65	Got my new K5 from Pentax France today - clean as a whistle. Hurrah! SN 3969511

01-10-2011, 12:29 PM	#213
dcmsox2004 Site Supporter Join Date: Apr 2008 Location: rhode island Photos: Gallery \| Albums Posts: 7,522	thanks (merci) to tringle wp for posting his serial number... just thinking out loud..... since we can't ask retailers to open a k-5 box and check for sensor stains... can they check the serial number to pass along to the consumer????? (i can't remember if the serial # is stamped on the outside of the box)... i'm assuming that serial numbers following tringle's would be sensor stain free?? (to those who've bought k-5's here in the states, and are stain free... please post your serial number).... thanks, dave m

01-10-2011, 12:56 PM	#214
Jimfear Veteran Member Join Date: Apr 2007 Location: Uppsala, Sweden Photos: Gallery Posts: 576	Originally posted by dcmsox2004 since we can't ask retailers to open a k-5 box and check for sensor stains... can they check the serial number to pass along to the consumer????? I left mine at the dealer today, they had one spare at the store but it turned out affected. He ordered one from the warehouse and said he would check it before he sent it to me, and if that one was affected also he would call the warehouse and have them go through the boxes until they found a clean one to send to me. It's a well respected dealer and I cannot complain about the service. I hope I will get to pick it up at the post office on Thursday or Friday.

01-10-2011, 04:19 PM	#215
dcmsox2004 Site Supporter Join Date: Apr 2008 Location: rhode island Photos: Gallery \| Albums Posts: 7,522	Originally posted by Jimfear I left mine at the dealer today, they had one spare at the store but it turned out affected. He ordered one from the warehouse and said he would check it before he sent it to me, and if that one was affected also he would call the warehouse and have them go through the boxes until they found a clean one to send to me. It's a well respected dealer and I cannot complain about the service. I hope I will get to pick it up at the post office on Thursday or Friday. .. you are one lucky guy!!! usa dealers will not inspect before sale..... please post your serial number when you get your clean body.... +1 for the customer service at your dealer !!! maybe other retailers will take note... but doubt it.... dave m

01-10-2011, 04:20 PM	#216
vario Senior Member Join Date: Mar 2010 Photos: Albums Posts: 114	Got my replacement from Pentax Canada today, 392xxxx and its clean. Thanks also to ProDigital2000/Carmans Foto for his help as well.

01-10-2011, 05:16 PM	#217
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433	Originally posted by vario Got my replacement from Pentax Canada today, 392xxxx and its clean. Thanks also to ProDigital2000/Carmans Foto for his help as well. How long did it take? I sent mine in last week and though I know they received it last week (got the delivery notification) I have yet to hear from them... Pat

01-10-2011, 10:14 PM	#218
garyk Inactive Account Join Date: Feb 2010 Photos: Gallery Posts: 488	Well i just ordered one from Japan. I am in Thailand. They said they will inspect it before shipping. I hope so. Very good response. I have been putting it off until the price was right. Althought still hi in my opinion. With my pentax glass i am very excited. Pd: $1350 from e-bay seller. Will post SN if affected or not when i recieve it.

01-11-2011, 06:12 AM	#219
peterh337 Veteran Member Join Date: Jan 2009 Location: London Posts: 573	Just got a replacement from Park Cameras. S/N is 396... and there was a large "O" in front of the S/N on the carton. It is spotless. Firmware is v1.01.

01-11-2011, 07:02 AM	#220
pop4 Veteran Member Join Date: Aug 2007 Location: YMML Photos: Gallery Posts: 1,879	Originally posted by peterh337 Just got a replacement from Park Cameras. S/N is 396... and there was a large "O" in front of the S/N on the carton. It is spotless. I don't think that O means too much. There's an O on the bottom left of the S/N sticker, in front of the serial number, on the back of my K-5 box, above the item barcode, and my 391x body has a line of very faint stains.

01-11-2011, 07:12 AM	#221
vario Senior Member Join Date: Mar 2010 Photos: Albums Posts: 114	Originally posted by ve2vfd How long did it take? I sent mine in last week and though I know they received it last week (got the delivery notification) I have yet to hear from them... Pat It was a couple of weeks before they responded telling me they were replacing the camera instead of fixing it at this time.

01-11-2011, 03:14 PM	#222
maartenl New Member Join Date: Sep 2010 Location: The Hague Photos: Albums Posts: 8	Returned my Pentax K-5 (serial no. 3832041) today. Recently I discovered sensor stains, that were not there before. Luckily Pentax and my dealer are very understanding. They will replace my camera. Curious how long it takes, K-5 might be out of stock.

01-11-2011, 03:34 PM	#223
peterh337 Veteran Member Join Date: Jan 2009 Location: London Posts: 573	It would be very worrying if the stains appeared during your ownership. It may appear that way but actually they are barely visible at F8 or wider apertures, and are never visible if the relevant picture area is dark or has some detail in it. You tend to spot them readily if photographing a fairly uniform sky at F22 but how many people do that?

01-11-2011, 06:51 PM	#224
vario Senior Member Join Date: Mar 2010 Photos: Albums Posts: 114	Originally posted by peterh337 It would be very worrying if the stains appeared during your ownership. It may appear that way but actually they are barely visible at F8 or wider apertures, and are never visible if the relevant picture area is dark or has some detail in it. You tend to spot them readily if photographing a fairly uniform sky at F22 but how many people do that? I do after now going through this fiasco

01-11-2011, 07:28 PM	#225
CypherOz Senior Member Join Date: Sep 2007 Location: Adelaide Posts: 246	Mine is with CR Kennedy (Australian Agent), I spoke with them and they are replacing it as soon as new stock arrives (2 weeks). I guess this is a good reason to buy local