Originally posted by SpecialK True - everyone else is perfect and never shits the wrong key.
Maybe you know the poster better than I do (like he really has amazing expectations of people/business/whatever) but I didn't get that at all from his quote. People make plenty of mistakes because we're not held accountable for each and every one of them. A business has to do a few outwardly facing things right, and when they don't, threads like this happen -- because it frustrates people. When your primary job is to sell things -- accurate pricing is huge, and when you actually allow a purchase to go through at the wrong price (like this one) then the disappointment is even bigger when they pull the reverse on you. In a perfect consumer world, I guess they honor every screw-up, and then go out of business, or whatever. Then the consumer bitches about them being so stupid for putting themselves in the position in the first place. Then we moan and groan because there's one less place that sells Pentax (or whatever). Really a no win for the retailer, so the best practice is to -- get it right the first time.
If they goof the price -- the most important outwardly facing thing that they do, and if they do it a few times, you start wondering what else they're gonna screw-up. Send the wrong item, damaged item, poor packaging, glacial shipping, muck an RMA up -- lots of stuff that sucks your faith away. My last two purchases from them had the correct item being shipped as the only accurate thing they did. All of the rest was a big goof, and the best part -- lots of lag time between all of the resolutions. Sure, they ended up getting my money back, but it took weeks for all of it to unfold -- and it all started with them telling me they were out of stock on an item, even though they were in stock on their web site -- which they offered at the full price, and only agreeing to sell it to me after I wrote a couple paragraphs like this, breaking down some things to them that weren't Kosher to me. The whole thing felt dirty to me, and the way it all went down left enough of a perception, added to stuff like what this thread is about, that I won't purchase from them again.
Mistakes are made, and when there aren't true consequences, they keep getting made, or people lose faith, and go somewhere else.