Adorama customer service - Email

ts357 · 12-22-2014, 10:10 AM

Hi all,

i have been trying to get in touch with adorama customer service for over a week now,
contacted several people to no avail.
i ordered the K5iis & 3 lenses (1 new, two used marked as "E").
one of the used lenses is defective, does not focus.
they said over a week ago that they will send me a return label, got nothing to this date.

can someone help me...

Adam · 12-22-2014, 10:13 AM

Have you tried calling? 800-223-2500

**monochrome** · 12-22-2014, 10:14 AM

PM Helen Oster, who is a member here. have you order and shipping material handy. Helen will resolve your issues.

**hjoseph7** · 12-22-2014, 10:23 AM

Originally posted by ts357

Hi all,

i have been trying to get in touch with adorama customer service for over a week now,
contacted several people to no avail.
i ordered the K5iis & 3 lenses (1 new, two used marked as "E").
one of the used lenses is defective, does not focus.
they said over a week ago that they will send me a return label, got nothing to this date.

can someone help me...

I usually get a return label as soon as I call them. They just ask for my email address and send the return label there within fifteen minutes or less after the call is over. Then again that was 2 years ago.

Helen Oster · 12-22-2014, 11:18 AM

Originally posted by ts357

Hi all,

i have been trying to get in touch with adorama customer service for over a week now,
contacted several people to no avail.
i ordered the K5iis & 3 lenses (1 new, two used marked as "E").
one of the used lenses is defective, does not focus.
they said over a week ago that they will send me a return label, got nothing to this date.

can someone help me...

Please email me with your order number: Helen@adorama.com

ts357 · 12-22-2014, 11:29 AM

Hi Helen,
I sent you an Email on Dec.19th.

just sent you another one...

**crewl1** · 12-22-2014, 12:00 PM - **1 Like**

I called Adorama Customer Service on Black Friday morning and they answered promptly and helped with my return very efficiently.
Next time just call, they have always been responsive in my experience.

Helen Oster · 12-22-2014, 12:06 PM

The issue appears to be one of economics. The lens in question only cost $60 - and there was a discussion regarding whether it was more prudent simply to refund the customer in full, rather than pay for it to be returned to us. I am still awaiting the outcome of that discussion, but have just asked again for a speedy resolution.

Flugelbinder · 12-22-2014, 12:26 PM

Sorry, not trying to hijack the thread, but I'm having the same issue, however with B&H. It's been a few days now, and so far nothing... Any way of the moderators having them contact me, please?

ts357 · 12-22-2014, 12:47 PM

Have you tried the live chat option?

Flugelbinder · 12-22-2014, 01:05 PM

Originally posted by ts357

Have you tried the live chat option?

Yep, and called on Thursday. Still waiting for the no-cost return label...

**csa** · 12-22-2014, 01:19 PM

Originally posted by Flugelbinder

Yep, and called on Thursday. Still waiting for the no-cost return label...

Have you tried posting here in the "Ask B&H" forum? The rep is very good in replying to requests, questions, etc.

Flugelbinder · 12-22-2014, 01:21 PM

I haven't...

ts357 · 12-23-2014, 02:45 AM - **1 Like**

Issue was resolved,

Thank You Helen & this great forum

12-22-2014, 10:10 AM	#1
ts357 Forum Member Join Date: Nov 2014 Posts: 51	Adorama customer service - Email Hi all, i have been trying to get in touch with adorama customer service for over a week now, contacted several people to no avail. i ordered the K5iis & 3 lenses (1 new, two used marked as "E"). one of the used lenses is defective, does not focus. they said over a week ago that they will send me a return label, got nothing to this date. can someone help me...

12-22-2014, 10:13 AM	#2
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,594	Have you tried calling? 800-223-2500 Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

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12-22-2014, 10:14 AM	#3
monochrome Loyal Site Supporter Join Date: Mar 2008 Location: Working From Home Photos: Gallery \| Albums Posts: 26,276	PM Helen Oster, who is a member here. have you order and shipping material handy. Helen will resolve your issues.

12-22-2014, 10:23 AM	#4
hjoseph7 Site Supporter Join Date: May 2014 Location: Minnesota Photos: Gallery \| Albums Posts: 2,046	Originally posted by ts357 Hi all, i have been trying to get in touch with adorama customer service for over a week now, contacted several people to no avail. i ordered the K5iis & 3 lenses (1 new, two used marked as "E"). one of the used lenses is defective, does not focus. they said over a week ago that they will send me a return label, got nothing to this date. can someone help me... I usually get a return label as soon as I call them. They just ask for my email address and send the return label there within fifteen minutes or less after the call is over. Then again that was 2 years ago.

12-22-2014, 11:18 AM	#5
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by ts357 Hi all, i have been trying to get in touch with adorama customer service for over a week now, contacted several people to no avail. i ordered the K5iis & 3 lenses (1 new, two used marked as "E"). one of the used lenses is defective, does not focus. they said over a week ago that they will send me a return label, got nothing to this date. can someone help me... Please email me with your order number: Helen@adorama.com

12-22-2014, 11:29 AM	#6
ts357 Forum Member Join Date: Nov 2014 Posts: 51 Original Poster	Hi Helen, I sent you an Email on Dec.19th. just sent you another one...

12-22-2014, 12:00 PM - 1 Like	#7
crewl1 Site Supporter Join Date: Jul 2010 Location: Los Angeles, CA Photos: Gallery \| Albums Posts: 9,807	I called Adorama Customer Service on Black Friday morning and they answered promptly and helped with my return very efficiently. Next time just call, they have always been responsive in my experience.

12-22-2014, 12:06 PM	#8
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	The issue appears to be one of economics. The lens in question only cost $60 - and there was a discussion regarding whether it was more prudent simply to refund the customer in full, rather than pay for it to be returned to us. I am still awaiting the outcome of that discussion, but have just asked again for a speedy resolution.

12-22-2014, 12:26 PM	#9
Flugelbinder Veteran Member Join Date: Nov 2014 Location: Toronto - missing the ocean Posts: 466	Sorry, not trying to hijack the thread, but I'm having the same issue, however with B&H. It's been a few days now, and so far nothing... Any way of the moderators having them contact me, please?

12-22-2014, 12:47 PM	#10
ts357 Forum Member Join Date: Nov 2014 Posts: 51 Original Poster	Have you tried the live chat option?

12-22-2014, 01:05 PM	#11
Flugelbinder Veteran Member Join Date: Nov 2014 Location: Toronto - missing the ocean Posts: 466	Originally posted by ts357 Have you tried the live chat option? Yep, and called on Thursday. Still waiting for the no-cost return label...

12-22-2014, 01:19 PM	#12
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133	Originally posted by Flugelbinder Yep, and called on Thursday. Still waiting for the no-cost return label... Have you tried posting here in the "Ask B&H" forum? The rep is very good in replying to requests, questions, etc.

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12-22-2014, 01:21 PM	#13
Flugelbinder Veteran Member Join Date: Nov 2014 Location: Toronto - missing the ocean Posts: 466	I haven't...

12-23-2014, 02:45 AM - 1 Like	#14
ts357 Forum Member Join Date: Nov 2014 Posts: 51 Original Poster	Issue was resolved, Thank You Helen & this great forum