I got a call from precision and can't say I'm happy. I don't trust them and unfortunately I have to wait until it gets back from JAPAN via Connecticut to send it off to square trade to be repaired.
Hello Ms. Pearsall,
As we just discussed on the phone we are working with Management at Ricoh to expedite the return of your Pentax 24-70 lens from the parent factory in Japan. The request to return the lens unrepaired was already in process, I reached out to them and requested that the return shipment be expedited so that you can work with Square Trade to have this issue resolved. I will provide you with the tracking number of the shipment from Japan to Precision Camera and personally oversee the return of the lens to you as soon as it arrives at our facility in CT.
I apologize for the mis-communication informing you that the lens was at the factory in Colorado. We have updated this information with our call center agents and are working with Ricoh Management to put new procedures in place to expedite the repair process for products that need repair at the parent factory.
Please reach out to me directly with any additional questions you may have.
Best Regards,
Dave Marsh
David Marsh | Vice President - Sales & Marketing | Precision Camera, Inc.
E:
DMarsh@PrecisionCamera.com | A: 7 Anngina Drive, Enfield, CT 06082 | T: 860.272.2117 | M: 860.967.4699