I'm in New Zealand and have a Pentax K20d with something strangely broken on it (see
this thread.)
I sent the camera and lens to the authorized Pentax service centre here in NZ about 20 days ago. Having heard nothing I phoned them today and they told me: "sorry, we don't have the equipment needed to fix your camera. We are sending it back to you and you'll have to send it to Japan or USA for repair at your cost."
What kinds of terrible warranty service is this?!
Any advice on what to do?