[Gooshin]

buying a from a vendor means i can go back and bitch at someone straight to their face when shit hits the fan.

its so easy to be indifferent over the phone, inexperienced or even amateur salesmen when confronted in real life with an angry or a displeased customer fall apart at the knees

managers get involved, other customers take notice, all this works in your favor of getting the best customer service possible (most of the time)

i have been on both ends of this sort of thing, so i know.