Originally Posted by Gooshin
its so easy to be indifferent over the phone, inexperienced or even amateur salesmen when confronted in real life with an angry or a displeased customer fall apart at the knees
managers get involved, other customers take notice, all this works in your favor of getting the best customer service possible (most of the time)
i have been on both ends of this sort of thing, so i know.
when I did not get an answer in Subaru dealership to the question asked I mined for email addresses of FHI/Subaru people in Japan (w/o regards who they actually are) and the next day I was surrounded by all necessary attention... so you can get to them w/o being F2F.