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Personally I would prefer to buy from a B&M establishment for the peace of mind, service and ease of exchange but the one local to me (2 minutes) is absolutely useless. Unless you ask for Pentax you get shown C or N. That would be ok on it's own but their customer service is terrible as well. From my experiences with them I'm surprised they stay open. I spoke on the phone to one of the employees in their other store. He told me he was on the verge of leaving because he was so embarrassed to work there.
If you buy online, whenever and for whatever reason it doesn't go smoothly and you have to return it, it becomes an inconvenience at the very least and quite often is a nightmare.
It's depressing that you have to do your research and hope for the best these days.
Buying from the internet is fraught with danger still because it is not properly policed or protected. Using a credit card gives you some protection but at the same time, your credit card number is out there for people to look at.
If any of you are lucky enough to have a B&M store near to you that is friendly, prepared to get you what you need and prepared to be flexible on prices, or any combination of those three, please support them whenever you can. Other stores hear, through the grapevine, about this kind of stuff and if they want to succeed, they might try and emulate them.
Sorry about the rant.
Gary
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