Originally Posted by patrickt
Helen: With all due respect, companies to have a reputation. I have been treated badly by Adobe on more than one occasion. They appear to have a policy, which they don't want to discuss, of charging different prices in different countries. That's their right but it should be a secret. Years ago, I tried to download a $100 add-on and it wouldn't download. I sent them two emails and they never responded. I phone them, international rates, and ended up with a very expensive phone call and a response of, "You cannot download that program from the U.S. when you're in Mexico." More recently, I encountered the same problem when trying to download Lightroom2. Fine, my opinion of Adobe is not good.
On the other hand, there is a Lightroom forum with two apparent employees of Adobe who could not be more concerned, courteous, or competent and, in my opinion, it's a shame they are working for Adobe.
I thought the previous response to you was inappropriate and was personal but the poster has an absolute right to his opinion of the company. I have known some wonderful people who worked for terrible companies.
I thought your posting, identifying yourself as an employee of Adorama and giving an opinion was honest, straight-forward, and it struck me as positive. I hope to see more from you and would seriously suggest you avoid pursuing arguments with people who dislike your company. There really isn't anything you can do about that except try to build a reservoir of satisfied customers. If you ever reach the point where people in that reservoir choose to comment, you will have succeeded.
You are quite correct, the reputation of a company is a reflection of its least able employee - unfortunately, the actions of just one or two, usually overshadows those of the best of the rest.
I certainly have no intention of getting into an argument with the poster on this forum who has decided to address me in a manner which he would not do, were I in the same room as him.
If however he would like to contact me directly:
helen.oster@adoramacamera.com, I can send him copies of dozens of emails from satisfied Adorama customers who have come to me for help or support.
Helen Oster
Adorama Camera Customer Service Ambassador