You need to be really persistent. Get this manager's contact details, get all angry, and send them letters. If they don't reply just complain to someone higher up. Maybe best even to go straight to the top of this chain(?) with a formal letter. The annoying thing is, once you've complained to everyone, if they still choose to ignore you and lie to you there's not much you can do without getting a lawyer. Its really shit. If you get any hint of them giving you this bull anymore you need to make it clear that you are willing to sue (even if you aren't). That should get them interested.
I think you've done really well so far though.. good luck, and if all else fails, protest at the grand opening ;p
whats this "different story that's connected to this"
can we see your photo
