Hello all,
I wanted to share a little update here... While trying various software out there to recover the files in question I had contacted SanDisk to see if they had a recovery software they offered that could be used.I thought it seemed reasonable that a Premier Mfg of high end flash cards would have something for their customers to use. I was wrong. They instead send you to a 3rd party site where you can try a demo for free and then pay for the software if the demo shows the files can be recovered.
In case anyone is in my situation, theres not much use in contacting Sandisk for guidance and software. Here was the response.
Dear Customer, Thank you for contacting SanDiskŪ Global Customer Care. SanDisk warranty does NOT provide reimbursement for data recovery services. This is specifically stated in our warranty. The SanDisk warranty covers the product itself, but does NOT cover any damages due to data loss. It is recommended to make regular backups of all your data and pictures.
Also, we don't provide any data recovery services or software. The recovery software that we recommend is Rescue Pro and this software is developed by LC Technology. Its a paid software however you can download a demo version of Rescue Pro and Rescue Pro Deluxe. These demo versions will show you what files can be recovered and provide a preview of the files for some common picture file types. The demo versions will require purchase of a license key to enable the feature to save the files. This is an excellent way to see if the program will work before you purchase.
If the product is non functional, SanDisk stand behind its product. We would replace it provided the product is still under warranty.
Please reply to this email should you require further assistance. We are glad to help! Best regards, Ronel S. SanDiskŪ Global Customer Care
I get the not covering cost of data recovery, but I have to say I think the not offering software to help their customers recover files seems very short sighted, and the bit about the "
It is recommended to make regular backups of all your data and pictures." adds insult to injury. Not much of a recommendation if the Card fails when you try to transfer the card contents to the computer.
Oh well, at this point I am still trying various softare out, the CardRecovery Pro was able to find all files including Raw, but wants $39.95 to recovery them. I may have to go that route. I will try a few more options mentioned here now that I know that at least the files are there thankfully.
al
Last edited by brewmaster15; 08-25-2016 at 04:58 AM.