Originally Posted by dws1117 
I guess our experiences with HCE differ. Everyone I've dealt with there except for one has been courteous, friendly, and helpful. They've not tried to talk me into switching brands and most had good things to say about Pentax. I usually go there to browse the used lenses and the bargain bins.
I've had similar experiences to your at HCE. Usually they are pretty even-handed, though once the owner/manager did admit that Canon and Nikon were the easy sales and there was little to no risk in for them, unlike when he used to push Konica-Minolta (before Sony resurrected the mount).
The last time I was there, though, I asked about the used Pentax lenses and the sales guy said "there's not any market for them". I literally laughed out loud and asked if he'd actually checked ebay lately. I told him that the prices are insane there. (Okay, I probably just ruined it for us, but they didn't have anything worthwhile.)
I bought a couple of Pentax lenses from them in the past, and paid dearly for them. I did it mainly to vote with my wallet. However, I'm just as happy buying online, and using HCE for all my other photographic needs.
All in all, I think it's a good place to shop. As good as any brick and mortar, at least.