| What no one has mentioned so far is the fact that people are changing. I think the majority on this forum are in our middle years and can still remember what service was and so we are the ones that are most affected by it. I'm sure there are people on this forum who have never been in a camera store.
B&M stores have been on the back foot for years, they are forced to try and make money any way and that's when service suffers, they are trying to sell you whatever they make most profit on rather than what you want.
Even if a store wants to provide a service, they are often hampered by the fact that it's nigh on impossible to find staff that give a s#$t. |