Originally Posted by Mike Cash 
Most interestingly, however, neither Canon nor Nikon appear anywhere in the top 5 for customer satisfaction. Pentax has the #1 and #4 slots, with Olympus, Panasonic, and Sony filling out the others. In fact, Pentax has 4 of the top 10, Canon has none, and Nikon's sole appearance is at #10 with the D40.
Those numbers are unweighted though. One needs to weight the results with the average profile of the buyer and i'd hazard a guess to say the average Pentax buyer is far more informed and does more research than the average entry level consumer that beafs up Canikons numbers.
It's like those JD Power initial quality ratings that almost ALWAYS have Hyundai on top ... most because the buyer expects less than what they'd get in the under performing Porsche.