Originally Posted by pentkon52 
I have sent in istD's, lenses and my K10D to Pentax Canada for repairs over the last few years.
I never heard from them, other than a call about the lens(non warranty).
I find the return is with in 3-4 weeks, but trying to get hold of some one, even when i had their extension number was dam near impossible. Calls never returned.
I did manage to talk to some one earlier this year, they must have been walking by the phone and answered it.
Oh and just for the record, Nikon service in Canada is just as bad for return calls and speaking to some one.
Now, i take the items in person, and they have to speak to me.
Dave
Lucky yu are Dave, being close enough to bring the gear directly to them, in Canada.
I have recently sent my K20D for repair and I had to call myself to find out what the status was. Talked to a friendly lady on the phone but ... she could not find the camera on her computer!??!
So, as of today 2pm, she absolutely garantied me that she would return to me today, with some news.
It has been since December 27, 2008 ... long time!
JP
Just got the call back from service: they have the camera (Great Lord, I hope they do!) and she puts a big RUSH on it right away ... she says. I am to call back next Monday and they'll have it fixed, probably!?