If you have questions not answered in this document, you may ask them here: Site Suggestions and Forum Help - PentaxForums.com
Feedback System Guide
PentaxForums.com features a dedicated, eBay-like feedback system which is used alongside our
Marketplace section. We ask that all Marketplace users exchange feedback upon completing a transaction.
1. Where do I leave feedback as a buyer?
In order to leave feedback as a buyer, you will need to click the "Leave Feedback" link in the Marketplace seller's post. Note that when you click this link, you will first be asked to confirm that you are leaving feedback for the right user. Then, you will be taken to the form which you should fill out to leave feedback. Note that the URL of your Marketplace thread is automatically added to this form when accessed from a Marketplace post.
brings you to...
Note that this form features a field for a public comment, as well as for a private comment visible only by whoever is getting the feedback.
2. Where do I leave feedback as a seller?
As a seller, you typically return feedback after some is given to you by a buyer. To do this, click the link provided in the Private Message that was sent to you when you received the feedback. If you deleted this message, go to your feedback page (see below) and click the
icon beside the buyer's feedback comment.
3. Where can I view my feedback page, or somebody else's feedback page?
A link to your personal feedback page is found at the bottom of the QuickLinks dropdown, given you meet the criteria needed to sell in the Marketplace.
You can also always access any user's feedback page by going to his or her forum profile and clicking one of the links below:
4. Where are feedback scores displayed, and where can I view comments?
Feedback comments are only visible on users' feedback pages. Scores are found in a variety of places, such as in each Marketplace post, and in each user's profile. Note that you must be logged in to view feedback!
5. Feedback FAQ
-How are feedback scores and percentages calculated?
Your feedback score equals the number of members that left you a positive rating minus the number of members that left you a negative rating. Multiple ratings from the same member do not increment your score, although they are shown on your feedback page.
Your feedback percentage reflects the percentage of total members who gave you a positive rating.
-I got negative feedback! Can I dispute this?
If you received an unfair or untruthful feedback rating, you can dispute it by contacting me via PM only. We will then investigate the issue further with both parties involved.
-Can I withdraw negative feedback?
We honor mutual feedback withdrawal requests when requested via PM by both parties involved.
-Can I edit feedback?
Yes, but only to correct any errors or typos. Please contact me via PM for assistance.
-Can moderators assist me with feedback problems?
While you may report problems you have with other members to moderators, they are unable to manage the feedback system, and all final decisions go through me.
-I am trying to leave feedback, but I keep getting a permissions error. What should I do?
You probably forgot to fill out all fields on the feedback form; they are
all required. You could have also entered an incorrect Marketplace thread URL for your comment- note that this thread URL must link directly to the seller's Marketplace thread and be copied exactly as-is from your browser's URL bar. Possibly, you could also be trying to leave feedback for yourself, which will also return an error.
-I did the above, but I'm still getting an error!
You actually didn't do the above. Double-check everything!
-I have a question that's not answered here- what now?
Please ask it in the
Site Suggestions and Forum Help - PentaxForums.com forum.
Marketplace FAQ 0. Why the PentaxForums.com Marketplace?
This section of our site was included since day 1. We think it's important for us, now as the largest Pentax-dedicated online forum, to provide a place where users can offer gear for sale to fellow Pentaxians. The mission of this section is to be the ultimate source for used & rare Pentax gear. We place a heavy emphasis on safe online business, easy-of-use, and assistance from the site staff. (Personal note- over the past 2 years, I was able to acquire the rarest of Pentax FA* lenses through this very Marketplace!)
1. Who can sell items in the Marketplace?
-Anyone who has
donated to PentaxForums.com in the past year (access is granted instantly & automatically)
-Anyone who has over 1,000 posts
-Anyone who has been a site member for at least 2 years and also made over 100 posts
-Note:
ALL users can post in the "Wanted" section regardless of donation status
2. Are there any listing/final value/etc. fees?
No, never.
3. Is there a limit on the number of items I can list?
No. However, if you are using the Marketplace for commercial reasons (i.e. bulk sales, selling on behalf of a store, re-sales of items simply for profit), you must purchase Reseller Access, which costs $10/month. Details are here:
http://www.pentaxforums.com/forums/e...-policies.html; this access can be purchased in the User CP.
4. Why are there access restrictions and the Reseller Access requirement for commercial sellers?
PentaxForums.com runs no advertisements, and we need a way to pay for our server, software, and maintenance costs in addition to voluntary
donations. Hundreds, if not thousands, of hours have been put into the site by myself and others to bring you the best online community experience possible. When it comes to resellers- if you're profiting off of our service, we feel you should be obliged to help cover site costs. Additionally, requiring a donation to access the Marketplace adds another layer of security to the section.
5. What is feedback and how do I leave it?
See the guide above.
6. Does PentaxForums.com process payments for Marketplace items?
No. All deals are conducted on an individual basis between the two parties (users) involved. Although we do our best to prevent fraudulent listings, we cannot be held responsible for any losses that arise from use of the Marketplace.
We are proud to state, however, that nobody has had their items or money stolen through use of the Marketplace to date. 7. What sort of item exposure can I expect on the Marketplace?
Comparable exposure to that on eBay, for most items. Our site is viewed daily by over 50,000
people and Pentax-specific items go
fast. Over 10,000 items have been successfully sold through the Marketplace since 2006.
8. Is bidding allowed?
No. All items being sold must by coupled with an asking price, although negotiation and best offers are allowed.
9. How to buyers communicate with sellers?
Through the Private Messaging (PM) system. We ask that you refrain to include e-mail addresses with your listing, this will 1. not generate as much interest and 2. waive your privilege to have the site staff review or resolve any disputes.
10. How do most people make payments?
Through PayPal (some send paper checks as well). Site donations are also processed through either of these methods. We recommend PayPal as it adds a third layer of identity/address security.
11. I've sold an item. What should I do with my listing?
Mark it as sold using the controls provided in the "Thread Tools" dropdown. Also, make sure that you have left feedback for the buyer, and that he or she returns this feedback through the link provided in his or her notification PM.
12. What are the official Marketplace rules?
See this post:
http://www.pentaxforums.com/forums/e...-policies.html 
Does my thread title exactly reflect the item(s) I'm selling?
If something has gone wrong, have I communicated with the buyer via PM? Has that resolved the problem? 
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