Datacolor response

mysterick · 08-20-2009, 04:58 PM

Does anyone know where the serial # for Spyder3Pro is? The website says on the cd sleeve. The sleeve on my copy is black; I see no other numbers. I made an inquiry ticket with Datacolor, but have not heard back.R

Venturi · 08-20-2009, 05:40 PM

Should be a label on that black CD envelope with the serial number on it. I just had to go through the activation thing myself a week ago when it convinced me to upgrade to version 3.11 of the software.

mysterick · 08-20-2009, 05:45 PM

No label, other than on the package. I have tried all combinations of those to no avail. Still no response. There is no telephone number either.

rormeister · 08-20-2009, 06:00 PM

If you're trying to upgrade to the latest release of the SW, they have changed the number schemes from a serial number to a license key. When I upgraded it recognized my original number, provided me with the new number (which I saved) and it loaded w/o issue.

*bobrapp* · 08-20-2009, 09:26 PM

Originally Posted by mysterick

Does anyone know where the serial # for Spyder3Pro is? The website says on the cd sleeve. The sleeve on my copy is black; I see no other numbers. I made an inquiry ticket with Datacolor, but have not heard back.R

If you purchased the product and can not install it due to the lack of a SN, then return it for one that has the SN label on the installation disk.

mysterick · 08-21-2009, 06:13 AM

I received an e-mail apology (vacation understaffing like at my office) with a 'new personal serial #. Worked like a charm and now I have the License Code number and a beautifully calibrated laptop. Thanks all.

Venturi · 08-21-2009, 09:44 AM

Well that's good news indeed. I certainly like seeing happy endings to customer service sagas - especially when it concerns vendors I use.