A look back at the year that was
By deadwolfbones in Photo Industry News on Feb 13, 2017
While it was a tumultuous year for the world at large, 2016 was a banner year for Ricoh Imaging and the Pentax brand. New cameras, new lenses, and a renewed focus on enthusiast photographers made last year a great time to be a Pentaxian, whether you just hopped on the hype train or you’ve been riding it for years.
Join us as we count down the biggest stories of the year that was.
Old-school looks, new-school guts, and uncertain status
By deadwolfbones in Photo Industry News on Jan 30, 2017
Another winter, another CP+ trade show in Yokohama, and another new Pentax DSLR is nearly upon us. Over the past few years, Ricoh has made a habit of releasing new cameras at its big home event, and this year the star of the show is the all-new Pentax KP.
The first thing that hits you is the look: a little bit Nikon Df, a little bit Q, a little bit K-1, and a little bit ME Super. But in the end, it's all Pentax. The unique looks will be divisive—they've already earned their share of raves and retching on the forum—but they're not really the only thing that's interesting about this upper-midrange body.
The Fujifilm GFX 50S casts the aging 645Z in a new light
By deadwolfbones in Photo Industry News on Jan 20, 2017
In many ways, 2016 was a landmark year for Pentax and Ricoh. The company released its first full-frame digital SLR, a fantastic mid-range APS-C body, and a worthy addition to its increasingly popular Theta 360-degree camera lineup.
The first two achievements in particular helped bring Pentax up to par with its competition. The lack of a full-frame DSLR had for years been seen as a sign of Pentax's un-serious attitude to growing market share and attracting professional users, so releasing the formidable K-1 was a huge step forward. And the K-70, while still underwhelming in some ways, introduced a number of new, long-awaited technologies to the Pentax faithful: most notably, on-sensor PDAF for continuous video autofocus.
The dealer locator is a particularly welcome update
By PF Staff in Photo Industry News on Dec 15, 2016
Ricoh Imaging Americas has updated their home page and made it easier to navigate. What we find particularly welcome is the link at the top to not only products, but also to the dealer locator and support.
The dealer locator search is based on a US ZIP code:
The results are displayed on a map. Furthermore the addresses and phone numbers are provided as well as links to the respective home pages.
Manhattan shows four stores. Your mileage may vary.
Ricoh Imaging represenatitives to monitor dedicated help forum
By PF Staff in Photo Industry News on Dec 8, 2016
One of PentaxForums' main goals as a community is to help provide users with quick answers to general troubleshooting questions, and to host resources to assist with repairs and warranty service. If you frequent the forums, chances are you've seen the troubleshooting forum or the more recent repairs and warranty forum.
Today, we're happy to announce a brand new support section: "Ask Ricoh Imaging Support". This section will be monitored by Ricoh Imaging's own US customer service representatives. You can ask a question by starting a new thread. This will allow you to have a one-on-one conversation with customer service (other members won't be able to post in your thread) regarding your Pentax or Ricoh gear.
Update as of 1/7/2017: monitoring and fully following up on each customer's request through the official Pentax support forum proved to be a much more challenging task than originally anticipated. To ensure quality customer service, we have therefore closed this section as per Ricoh's request and replaced it with a product feedback section that will continue being monitored by Ricoh on a passive basis. Unofficial forum support will of course continue to be available via the troubleshooting section.
We will continue working with Ricoh as closely as possible and hope to bring back the section at a later date.