Originally posted by blende8 ...What exactly did they tell you?
1. We are sorry, this should be a new item. I think there was a mistake in our stock. We immediatelly change the item into a new one. Please send us the lense back with return note, you filled out.
I said no. Postage - 80 Euro, lens is worth 40. 120 already paid out. Another 80 to return it to them. This making the total I'd spend exceed 200 Euro with nothing left in my hands and having to trust them and wait to receive from them - guess what - yes, another plastic fantastic lens of dubious origins. No thanks.
2. We will get you a discount of 20€.
Please let us know your bank details and then we can transfer you the money back.
I said no.
3. We can offer you two Opportunities:
1st you can send us the parcel back and then we can change your lens or
2nd we can give you a discount for your lens. We can credit the value if the goods, that´s in your case 41,00€.
Please tell me your decision.
I said neither. Reasoning - same as (1) above
I basically told them to stuff it where the sun doesn't shine, having got rather bored with the whole issue and the shop's attitude. I don't owe them a penny, nor do I have to continue corresponding with their "tell unhappy customers to screw themselves" department. This is when they made it entertaining again. Susan Langer, account manager, wrote to me:
4. I ask my chief to find a solution. I have following offer for you:
Please destroy the lens totally and then send us a picture. When we get it then we can send you a new one without postage.
I hope this is also in your Interest and when you get the new lens then change the negative rating.
Waiting for the picture and have a merry Christmas
You don't see this every day, do you?
I said "How weird!" and "I wish you wouldn't make such bizarre demands of me". Her boss (chief!) must be rather peculiar.
Then Daniela Wiedemann, head of sales department, wrote this:
5. Please be assured, I completely understand that you consider our demand to be bizarre. But only at first sight.
In the end, a picture of the destroyed lens would be a proof for our book-keeping people that the defective item can be booked out and sent to you newly.
So, this is what it's all about. Making sure their accountants sleep well at night!
It’s very important for us that there are no defective or damaged Walimex lenses offered for sale. This is why we have to be 100% sure that the bad lens will Be re-cycled. Product quality is a priority topic for us, I hope you will understand this position.
It has to (capital b) Be recycled you see. Since the lens in question is a Cosina, I have to stop trying to apply logic to this peculiar organisation and what it does or suggests to do.
Keep 'em coming, Herr Walser!