Originally posted by sunnybrooke Has anyone ever bought a lense from prodigital in Canada?? If you buy a lense from prodigital on ebay is it considered a grey market lense??
They(prodigital) said something about the canadian warranty not being any good for people in the US. That if you wanted to use the canadian warranty that you had to first send the lense to them. They offer the mack warranty as an extended warranty. Is this a real warranty that backs repair of non functional equipment or is this all a scam?? thxs for your input.
sunnybrooke
except for Goldenarrow I think we all may have missed the real question if it was about the Mack warranty. True for the Canadian warranty you would have to ship it back to them to obtain service or to Pentax Canada with Proof of purchase etc.
The Mack warranty is apparently a pretty respectable extended warranty option in the US (not an offering up here)
the MACK Camera repair BBB report rates them A+, of the 113 complaints registers since 2003 they resolved 109 to the customers satisfaction and the BBB closed the others as they felt they were resolved though the customer didn't agree.
BBB Review of Mack Camera Service in Springfield, NJ
I have read a number of nasty complaints though as well so YMMV, Personally I never buy extended warranties on anything (I spent 25 years in the CE business they are great for generating profit but most warranty providers try and find ways to invalidate the warranty to save costs)