Originally posted by Kammerer Misha,
This does not seem right. The international warranty section on Pentax.ru clearly states that the international warranty does apply, provided that you (a) bought the camera outside of Russia, and (b) have the properly filled in International warranty card.
The message from photocamera.ru does not seem to make much sense. Have you tried calling Pentax @ St. Petersburg to verify?
ООО "ПЕНТАР"196128, С.-Петербург, Варшавская ул., 23/1
Тел.: (812) 346 7942
Тел./факс: (812) 346 7942
E-mail:
service@pentar.ru
Good luck!
Sergey
Seryozha, I forwarded all correspondence to them in Pentar, they have been useless before, however, so not much hope there.
Quote: I assume the company you mention is the authorised Pentax agent for Russia.
If they are, they are no doubt a bit p****d off losing a sale to a UK company
No, they are not bothered. A city repair shop that also sells Nicanon and Sony. They do not sell new Pentax stuff, only repair. The time they quoted for the repair was 3 months and did not answer what exactly will be happening in these 3 months? Sitting on the workbench waiting its turn? Or sending my camera to St Pete's to the blasted Pentar? No thanks, I'd rather send it to UK, and get replacement than have some uneducated halfwits fiddling with the $1,500 camera's sensor. The soviet customer servisss styleee best example. Fob them off.
Never mentioning any of the remaining list of defects. Just the stains.
These tosspots are listed as proper Авторизованный Сервисный Центр (АСЦ)
http://www.pentax.ru/service/list/
<<"Фотокамера.ру"
Специализация - цифровые фотокамеры PENTAX
Екатеринбург, 620075, ул. Карла Либкнехта, 22
Тел.: +7 (343) 378 2920
E-mail: photocamera@photocamera.ru
Web: http://www.photocamera.ru/ >>
This is how Pentax chooses to be represented in a city with population close to two million.