Loose FA50mm 1.4 focus ring meets amazing dealer response.

London Rob · 07-06-2011, 02:12 AM

Ok, so my new, 3 week old FA 50mm F1.4 which had been mounted twice and seen about 100 shots comes out for another session and blow me if there isn't now a good bit of play at the front end. Left to right, up and down, at full extension the focus ring feels as if it might fall off.
Discover this isn't the first forum record of such a fault and establish that the front should be pretty much rock solid. Oh dear! This is a birthday present to myself (Ok, I know I shouldn't have been using it!) so I need a new one in 4 days time.

Prepared myself to maybe be let down but was then hugely, hugely impressed with the service from the store I bought it from. Called up Monday morning, I live 40 miles away so they without quibble sent a courier to pick it up at lunch ! Called up on the Tuesday, yep it's faulty and they're sending a new one. Got it on Wednesday morning !!!!

Such a shame Pentax might have not got it totally right with the lens build on this particular model (In my instance at least) but stand up and take your bow SRS Microsystems here in the UK. Simply brilliant service.

Docrwm · 07-06-2011, 04:18 AM

Sorry to hear about your faulty lens, but very glad to hear about the excellent service you received. My FA50/1.4 has had 0 problems, knock on wood, and is one of my favorite lenses. Enjoy your Birthday present to yourself

wlachan · 07-06-2011, 11:59 AM

Pentax must have been cutting cost on threadlock as some brand new lenses keep falling apart. Hopefully Ricoh will actually look into the QC issues.

Docrwm · 07-06-2011, 12:34 PM

Originally posted by wlachan

Pentax must have been cutting cost on threadlock as some brand new lenses keep falling apart. Hopefully Ricoh will actually look into the QC issues.

That is reportedly one of Ricoh's strengths. Don't know how accurate that is but I hope so as that would improve things a great deal IMHO at Pentax.

rob1234 · 07-06-2011, 01:45 PM

SRS are a fantastic shop; they hand-delivered a rented FA31 for my honeymoon so I got it on time when the postal strikes were on. Awesome customer service.

axl · 07-06-2011, 03:08 PM

I've said it before and will say it again. SRS is simply the best Pentax/camera dealer in UK. Full stop. There was an occasion when they sent member of staff driving across the UK with rental lens after Royal Mail muddled up the delivery, just so customer had the rented lens in time... Show me one other shop to go that far...

I don't have to say I'm fairly regular customer with them (within the limits of my budget

)

07-06-2011, 02:12 AM	#1
London Rob Forum Member Join Date: Apr 2011 Photos: Albums Posts: 92	Loose FA50mm 1.4 focus ring meets amazing dealer response. Ok, so my new, 3 week old FA 50mm F1.4 which had been mounted twice and seen about 100 shots comes out for another session and blow me if there isn't now a good bit of play at the front end. Left to right, up and down, at full extension the focus ring feels as if it might fall off. Discover this isn't the first forum record of such a fault and establish that the front should be pretty much rock solid. Oh dear! This is a birthday present to myself (Ok, I know I shouldn't have been using it!) so I need a new one in 4 days time. Prepared myself to maybe be let down but was then hugely, hugely impressed with the service from the store I bought it from. Called up Monday morning, I live 40 miles away so they without quibble sent a courier to pick it up at lunch ! Called up on the Tuesday, yep it's faulty and they're sending a new one. Got it on Wednesday morning !!!! Such a shame Pentax might have not got it totally right with the lens build on this particular model (In my instance at least) but stand up and take your bow SRS Microsystems here in the UK. Simply brilliant service.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
FA 31mm limited focus ring is loose?	kuau	Pentax SLR Lens Discussion	16	06-28-2011 05:45 PM
SMC Pentax-M f1.4 50mm loose front ring?	theperception2008	Pentax SLR Lens Discussion	6	05-04-2011 08:06 PM
Loose focus/zoom ring. Should I return it?	cerebrate	Pentax SLR Lens Discussion	11	03-22-2011 04:20 PM
Loose distance scale ring on Super Tak 105/2.8	Swift1	Pentax SLR Lens Discussion	2	10-17-2010 10:39 AM
DA L 18-55mm manual focus ring too loose	jamesv93	Pentax SLR Lens Discussion	2	11-28-2009 12:03 AM

07-06-2011, 04:18 AM	#2
Docrwm Veteran Member Join Date: Sep 2010 Location: Somewhere in the Southern US Photos: Gallery \| Albums Posts: 12,285	Sorry to hear about your faulty lens, but very glad to hear about the excellent service you received. My FA50/1.4 has had 0 problems, knock on wood, and is one of my favorite lenses. Enjoy your Birthday present to yourself

07-06-2011, 11:59 AM	#3
wlachan Veteran Member Join Date: Sep 2006 Location: Canada Photos: Albums Posts: 2,625	Pentax must have been cutting cost on threadlock as some brand new lenses keep falling apart. Hopefully Ricoh will actually look into the QC issues.

07-06-2011, 12:34 PM	#4
Docrwm Veteran Member Join Date: Sep 2010 Location: Somewhere in the Southern US Photos: Gallery \| Albums Posts: 12,285	Originally posted by wlachan Pentax must have been cutting cost on threadlock as some brand new lenses keep falling apart. Hopefully Ricoh will actually look into the QC issues. That is reportedly one of Ricoh's strengths. Don't know how accurate that is but I hope so as that would improve things a great deal IMHO at Pentax.

07-06-2011, 01:45 PM	#5
rob1234 Veteran Member Join Date: Apr 2010 Location: Wiltshire/Hampshire Photos: Albums Posts: 1,760	SRS are a fantastic shop; they hand-delivered a rented FA31 for my honeymoon so I got it on time when the postal strikes were on. Awesome customer service.

07-06-2011, 03:08 PM	#6
axl Veteran Member Join Date: Mar 2007 Location: Nove Zamky, Slovakia Photos: Gallery \| Albums Posts: 7,183	I've said it before and will say it again. SRS is simply the best Pentax/camera dealer in UK. Full stop. There was an occasion when they sent member of staff driving across the UK with rental lens after Royal Mail muddled up the delivery, just so customer had the rented lens in time... Show me one other shop to go that far... I don't have to say I'm fairly regular customer with them (within the limits of my budget )