SR and Livewview Problem w/ Sigma 24-70 DG HSM on K5 :(

frank · 08-03-2011, 10:51 PM

Hi All,

Wonder if there is any guys here using the same lens: the latest version Sigma 24-70/2.8 DG HSM...

I have this for a while, quite like its optical performance and quiet AF. But it has some problem w/ my K-5. The lens is very sharp at all focal length when I switch off SR. But when SR is on, the photos are all blurry, definitely not fixable by adjusting AF. It's like the camera can't decide which focal length to use for SR, end up over compensates the 'hand shaking'. And liveview AF doesn't work at all, it just refuses to lock focus when I set the camera to liveview

Have to use MF in liveview.

Wonder if is anyone here using the same lens, might check out if yours have the same problems?

Thanks and cheers!

Frank

twitch · 08-03-2011, 11:34 PM

Are you switching off HSM when you switch on SR? You can't use both.

I've heard of problems with Sigma lenses and liveview, you need to contact Sigma about this as from memory they need to "rechip" the lens.

frank · 08-04-2011, 12:31 AM

Originally posted by twitch

Are you switching off HSM when you switch on SR? You can't use both.

I've heard of problems with Sigma lenses and liveview, you need to contact Sigma about this as from memory they need to "rechip" the lens.

How can you switch off HSM? There is only an AF/MF switch on the lens ...

frank · 08-04-2011, 12:50 AM

Okay, seems I'm not the only one who has problem w/ HSM lens in LV mode:

no focus with K7-Lifeview and Sigma HSM lenses??: Pentax SLR Talk Forum: Digital Photography Review

Called our Sigma service center just now, they can rechip the lens for me. Will pay them a visit when free

Love the lens btw...

theperception2008 · 08-04-2011, 02:04 AM

Are you leaving the lens' OS system on along with the in-body camera SR on? You should only choose one stabilization system. Otherwise, the two systems will try to compensate for each other.

frank · 08-04-2011, 10:03 AM

Originally posted by theperception2008

Are you leaving the lens' OS system on along with the in-body camera SR on? You should only choose one stabilization system. Otherwise, the two systems will try to compensate for each other.

This lens doesnt have OS built in, just HSM...

theperception2008 · 08-04-2011, 10:21 AM

ahh okay, I am mistaken I thought I saw OS in the op. time to go get some sleep :-P Sorry Frank!

RonHendriks1966 · 08-04-2011, 11:00 AM

When you look into photome exif info (only original jpg from the camera) you can see at what focal length the SR was set to. Then you know if it is just off by focallength or something else is going on.

twitch · 08-04-2011, 04:58 PM

Originally posted by frank

This lens doesnt have OS built in, just HSM...

oops, sorry Frank, I misread that bit too

frank · 08-04-2011, 06:10 PM

Originally posted by theperception2008

ahh okay, I am mistaken I thought I saw OS in the op. time to go get some sleep :-P Sorry Frank!

Originally posted by twitch

oops, sorry Frank, I misread that bit too

No prob. guys. You are trying to help me anyway

Originally posted by RonHendriks1966

When you look into photome exif info (only original jpg from the camera) you can see at what focal length the SR was set to. Then you know if it is just off by focallength or something else is going on.

The focal length recorded in EXIF is accurate, but SR just goes wild, same with liveview

Confirm it's the lens compatibility issue, need to be rechipped by Sigma as someone else did at DPR.

Will let you guys know how it goes.

Cheers!

Frank

George Lama · 08-06-2011, 07:14 PM

This might explain some inexplicably soft images I've been getting with this lens. It doesn't happen all the time, but often enough to really annoy me.

Is there more info on this? I'd like to contact Sigma about this but I'm sure I'll get the runaround unless this is a well documented issue.

George Lama · 08-08-2011, 09:01 AM

I went ahead and contacted Sigma about this issue and they stated the issue is NOT about rechipping but the lenses needing to be calibrated to the body. They want me to send the lenses and camera in. I also use these lenses with the K20 and sometimes the K10 - how can I ensure their calibration won't mess up the lenses' performance on those cameras?

Oy... my head hurts.

frank · 08-08-2011, 04:13 PM

Originally posted by George Lama

I went ahead and contacted Sigma about this issue and they stated the issue is NOT about rechipping but the lenses needing to be calibrated to the body. They want me to send the lenses and camera in. I also use these lenses with the K20 and sometimes the K10 - how can I ensure their calibration won't mess up the lenses' performance on those cameras?

Oy... my head hurts.

Hmm, I haven't got chance to visit our Sigma service center yet! Although it's just 5min drive from my place.

I'll try to go there on wed or thur. Will update here.

Meantime you can switch off SR and give them a try.

Cheers!

frank · 08-09-2011, 10:09 PM

Here is an update as promised:

I skipped lunch today, went to our Sigma Service Certer. Showed the service guy the problem w/ the lens on my K5. He brought the camera and lens into their service room, came out in less than 5min. Now the lens can lock focus in liveview, and SR works too! He told me he just updated the frmware (for the lens), that's all. FOC even my lens isn't covered by local warranty

Now I'm even happier w/ the lens.

simico · 08-10-2011, 01:24 AM

Originally posted by George Lama

how can I ensure their calibration won't mess up the lenses' performance on those cameras?

They don't change anything in your camera. It is just needed as a reference, to calibrate the lens to that particular body (due to manufacturing tolerances in cameras). So the calibration doesn't/won't affect your other lenses.

08-03-2011, 10:51 PM	#1
frank Veteran Member Join Date: Nov 2006 Location: Singapore Photos: Gallery Posts: 3,202	SR and Livewview Problem w/ Sigma 24-70 DG HSM on K5 :( Hi All, Wonder if there is any guys here using the same lens: the latest version Sigma 24-70/2.8 DG HSM... I have this for a while, quite like its optical performance and quiet AF. But it has some problem w/ my K-5. The lens is very sharp at all focal length when I switch off SR. But when SR is on, the photos are all blurry, definitely not fixable by adjusting AF. It's like the camera can't decide which focal length to use for SR, end up over compensates the 'hand shaking'. And liveview AF doesn't work at all, it just refuses to lock focus when I set the camera to liveview Have to use MF in liveview. Wonder if is anyone here using the same lens, might check out if yours have the same problems? Thanks and cheers! Frank

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08-03-2011, 11:34 PM	#2
twitch Veteran Member Join Date: Nov 2009 Posts: 4,571	Are you switching off HSM when you switch on SR? You can't use both. I've heard of problems with Sigma lenses and liveview, you need to contact Sigma about this as from memory they need to "rechip" the lens.

08-04-2011, 12:31 AM	#3
frank Veteran Member Join Date: Nov 2006 Location: Singapore Photos: Gallery Posts: 3,202 Original Poster	Originally posted by twitch Are you switching off HSM when you switch on SR? You can't use both. I've heard of problems with Sigma lenses and liveview, you need to contact Sigma about this as from memory they need to "rechip" the lens. How can you switch off HSM? There is only an AF/MF switch on the lens ...

08-04-2011, 12:50 AM	#4
frank Veteran Member Join Date: Nov 2006 Location: Singapore Photos: Gallery Posts: 3,202 Original Poster	Okay, seems I'm not the only one who has problem w/ HSM lens in LV mode: no focus with K7-Lifeview and Sigma HSM lenses??: Pentax SLR Talk Forum: Digital Photography Review Called our Sigma service center just now, they can rechip the lens for me. Will pay them a visit when free Love the lens btw...

08-04-2011, 02:04 AM	#5
theperception2008 Veteran Member Join Date: Aug 2009 Location: Łódź, Poland and Riverside, California, U.S.A Photos: Gallery \| Albums Posts: 488	Are you leaving the lens' OS system on along with the in-body camera SR on? You should only choose one stabilization system. Otherwise, the two systems will try to compensate for each other.

08-04-2011, 10:03 AM	#6
frank Veteran Member Join Date: Nov 2006 Location: Singapore Photos: Gallery Posts: 3,202 Original Poster	Originally posted by theperception2008 Are you leaving the lens' OS system on along with the in-body camera SR on? You should only choose one stabilization system. Otherwise, the two systems will try to compensate for each other. This lens doesnt have OS built in, just HSM...

08-04-2011, 10:21 AM	#7
theperception2008 Veteran Member Join Date: Aug 2009 Location: Łódź, Poland and Riverside, California, U.S.A Photos: Gallery \| Albums Posts: 488	ahh okay, I am mistaken I thought I saw OS in the op. time to go get some sleep :-P Sorry Frank!

08-04-2011, 11:00 AM	#8
RonHendriks1966 Banned Join Date: Jan 2009 Photos: Gallery Posts: 9,675	When you look into photome exif info (only original jpg from the camera) you can see at what focal length the SR was set to. Then you know if it is just off by focallength or something else is going on.

08-04-2011, 04:58 PM	#9
twitch Veteran Member Join Date: Nov 2009 Posts: 4,571	Originally posted by frank This lens doesnt have OS built in, just HSM... oops, sorry Frank, I misread that bit too

08-04-2011, 06:10 PM	#10
frank Veteran Member Join Date: Nov 2006 Location: Singapore Photos: Gallery Posts: 3,202 Original Poster	Originally posted by theperception2008 ahh okay, I am mistaken I thought I saw OS in the op. time to go get some sleep :-P Sorry Frank! Originally posted by twitch oops, sorry Frank, I misread that bit too No prob. guys. You are trying to help me anyway Originally posted by RonHendriks1966 When you look into photome exif info (only original jpg from the camera) you can see at what focal length the SR was set to. Then you know if it is just off by focallength or something else is going on. The focal length recorded in EXIF is accurate, but SR just goes wild, same with liveview Confirm it's the lens compatibility issue, need to be rechipped by Sigma as someone else did at DPR. Will let you guys know how it goes. Cheers! Frank

08-06-2011, 07:14 PM	#11
George Lama Veteran Member Join Date: Jun 2007 Location: Buffalo/Rochester, NY Photos: Albums Posts: 1,133	This might explain some inexplicably soft images I've been getting with this lens. It doesn't happen all the time, but often enough to really annoy me. Is there more info on this? I'd like to contact Sigma about this but I'm sure I'll get the runaround unless this is a well documented issue.

08-08-2011, 09:01 AM	#12
George Lama Veteran Member Join Date: Jun 2007 Location: Buffalo/Rochester, NY Photos: Albums Posts: 1,133	I went ahead and contacted Sigma about this issue and they stated the issue is NOT about rechipping but the lenses needing to be calibrated to the body. They want me to send the lenses and camera in. I also use these lenses with the K20 and sometimes the K10 - how can I ensure their calibration won't mess up the lenses' performance on those cameras? Oy... my head hurts.

08-08-2011, 04:13 PM	#13
frank Veteran Member Join Date: Nov 2006 Location: Singapore Photos: Gallery Posts: 3,202 Original Poster	Originally posted by George Lama I went ahead and contacted Sigma about this issue and they stated the issue is NOT about rechipping but the lenses needing to be calibrated to the body. They want me to send the lenses and camera in. I also use these lenses with the K20 and sometimes the K10 - how can I ensure their calibration won't mess up the lenses' performance on those cameras? Oy... my head hurts. Hmm, I haven't got chance to visit our Sigma service center yet! Although it's just 5min drive from my place. I'll try to go there on wed or thur. Will update here. Meantime you can switch off SR and give them a try. Cheers!

08-09-2011, 10:09 PM	#14
frank Veteran Member Join Date: Nov 2006 Location: Singapore Photos: Gallery Posts: 3,202 Original Poster	Here is an update as promised: I skipped lunch today, went to our Sigma Service Certer. Showed the service guy the problem w/ the lens on my K5. He brought the camera and lens into their service room, came out in less than 5min. Now the lens can lock focus in liveview, and SR works too! He told me he just updated the frmware (for the lens), that's all. FOC even my lens isn't covered by local warranty Now I'm even happier w/ the lens.

08-10-2011, 01:24 AM	#15
simico Veteran Member Join Date: Jan 2009 Location: Budapest Posts: 821	Originally posted by George Lama how can I ensure their calibration won't mess up the lenses' performance on those cameras? They don't change anything in your camera. It is just needed as a reference, to calibrate the lens to that particular body (due to manufacturing tolerances in cameras). So the calibration doesn't/won't affect your other lenses.