Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
03-20-2012, 06:41 PM   #1
Senior Member




Join Date: Mar 2011
Location: Minnesota
Posts: 118
extended warranty for lenses

I just purchased the Pentax AF540 flash (waiting its arrival) and I'm now looking at getting the DA* 50-135. I asked this question in the K5 forum but I didn't get any responses. I plan on buying it from B&H and they offer extended warranties through NEW SageMax at $100 for a 3 year and $200 for a 5 year. Has anyone had any experience with this company? I don't know if they are reliable and provide good service. I called Pentax and they do not offer extended warranties for lenses, otherwise I would look at getting one through them. My main concern is the motor failing and someone posted recently that they just had theirs fixed for almost $300.

03-20-2012, 08:36 PM   #2
Administrator
Site Webmaster
Adam's Avatar

Join Date: Sep 2006
Location: Arizona
Photos: Gallery | Albums
Posts: 43,234
Those companies get mixed reviews, but technically, they should cover everything. The main complaint I've heard is that their phone support is pretty terrible as they don't know details about all the products that they provide warranties for.

Adam
PentaxForums.com Webmaster (Site Usage Guide | Site Help | My Photography)



PentaxForums.com's high server and development costs are user-supported. You can help cover those costs by donating. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

03-21-2012, 04:47 AM   #3
Site Supporter
psychdoc's Avatar

Join Date: Jul 2010
Location: Bham
Photos: Gallery | Albums
Posts: 943
I purchased the 50-135 from Adorama some time back, the extended warranty they were selling was through Mack. It was about 35 dollars for 7 years. I have not had to use it. Whew! But you never know. I would never have bought this lens without an extended warranty. They still sell it for the same price periodically. However the cost of the lens varies widely. If they are priced higher, I am sure they will match it.

Mack Camera Repair Mfr# 1017 SKU: CZW7L29
Mack 7 Year Warranty for Lenses Valued $600.00 to $1000.00.
$34.95

Some time back there was a discussion on this forum on Mack warranties.
https://www.pentaxforums.com/forums/pentax-slr-lens-discussion/131551-mack-ex...arranties.html

I am not sure there will be much difference between Mack and Sagemax. In fact these companies simply contract the work out to third party repair shops. I think someone on this forum said that when they send it to Mack, it was actually send to the official pentax repair center for repair! But in a particular case you never know who will be doing the actual repair.


Also someone in this forum actually works for Mack.
03-26-2012, 10:27 AM   #4
New Member




Join Date: Dec 2009
Location: Springfield, NJ
Posts: 13
QuoteOriginally posted by Jool Quote
I just purchased the Pentax AF540 flash (waiting its arrival) and I'm now looking at getting the DA* 50-135. I asked this question in the K5 forum but I didn't get any responses. I plan on buying it from B&H and they offer extended warranties through NEW SageMax at $100 for a 3 year and $200 for a 5 year. Has anyone had any experience with this company? I don't know if they are reliable and provide good service. I called Pentax and they do not offer extended warranties for lenses, otherwise I would look at getting one through them. My main concern is the motor failing and someone posted recently that they just had theirs fixed for almost $300.
Hi! My name is Desiree and I am the Customer Relations Supervisor for Mack Camera. Please let me know if I can answer any specific questions regarding our warranties. I can be reached via email at helpdesk@mackcam.com.
Thank you,
Desiree

03-26-2012, 11:44 AM   #5
Senior Member




Join Date: Mar 2011
Location: Minnesota
Posts: 118
Original Poster
motor issues noted but not necessarily fixed

I talked to someone at Pentax USA today. I expressed my concern about the problems with the motors in the DA* lenses and asked if anything has been done over the years to correct the problem. I was told that there were not any design changes but that the issues with the motor have been noted and the technicians consider that when a new batch of lenses are manufactured. What exactly this means is unclear but that's all the information I was given. I checked with my credit card company and they double the warranty period for products bought with their card, so I may just do that if I end up getting the 50-135. At least that will give me two years at no extra cost.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
k-mount, lenses, offer, pentax, pentax lens, slr lens, warranties
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
2 yr extended warranty for k5 biglug Ask B&H Photo! 2 02-16-2012 09:07 AM
Extended warranty penmaker Pentax DSLR Discussion 8 01-01-2012 02:56 PM
Free extended warranty on K-5? tram57 Pentax K-5 4 02-28-2011 12:44 AM
K-7 and Pentax Extended Warranty SOldBear Pentax News and Rumors 27 01-14-2011 10:54 AM



All times are GMT -7. The time now is 04:53 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top