Originally posted by LaurenOE "Buyer's Remorse" is not one of the accepted reasons for eBay.
Not an officially accepted reason, but somebody can always try to claim that they accidentally bid on the wrong item, or bid more than they meant to, or that their eBay account was hijacked. I just had this happen to me the other day on this power amp I sold to a guy in the UK:
eBay - Crown XLS1000 Stereo Power Amplifier
At first, the buyer told me he would pay me on Saturday. But when Saturday came and went, and I contacted him again, he claimed that somebody had hijacked his account, and he had already spoken to eBay about it. But looking at his eBay feedback, I could see that he had purchased PA speakers and other similar gear multiple times in the past, so it seemed
very coincidental to me that somebody would have hijacked his account and then just happen to bid on an amplifier for PA speakers. But how am I going to prove that his account was
not hijacked?
So I just went ahead and canceled the transaction, and luckily I had another bidder in the Netherlands who accepted a second-chance offer for the same price. (I guess these amps must be more expensive in Europe, since it sells for $299 new here in the US, and my used one was bid up to $400.)
Back on the topic of good selling practices, I also think that my practice of taking very good, and detailed, photos helps drive bids up by giving the bidders confidence. I've noticed that my auctions tend to end at a higher value than other identical items. It also saves me from getting a lot of questions about the condition and the specifics of the item. And going back to the OP's unfortunate lens purchase, if the seller would have included good, detailed pictures, there would have been no confusion about what was really for sale.