Originally posted by luftfluss Apple QC & support is, relative to it's industry, far better than Pentax's QC support, relative to it's industry. As has been mentioned numerous times in other threads (as well as this one), there would be far fewer complaints about the price increases if Pentax gave us a little more value in return.
Also, unlike Apple, Pentax does not have the RDF going for it.
depends on the products, some are really well made but others.
You remember the death grip with the iPhone and that apple start blaming people that they don't hold it right?
Then with a malware problem last year, this from an interview with an Applecare worker.
Quote: "Our notice for Mac Defender is that we’re not supposed to help customers remove malware from their computer," the source explained. "The reason for the rule, they say, is that even though Mac Defender is easy to remove, we can’t set the expectation to customers that we will be able to remove all malware in the future. That’s what antivirus is for."
Despite the clear rules, the source said that "most" AppleCare workers still offer help in removing malware simply because the people on the other end of the line are desperate for help.
For fun google for terminal paste in combination with Apple, that seem to hunt them for quite a bit now...
And now that we are talking about terminal issues the ipad 1 often shuts down for getting too hot outside, i believe they released an update for that to up the limit and now with the ipad 3 the device gets uncomfortable warm to the touch, most are therefore using it with a sleeve.
Apple are a fine company, they are probably doing it better then most others on this point but they are surely not flawless and good willing what some are making them out to be.
btw why on earth is Apple in this thread???