Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
02-12-2008, 12:12 PM   #1
Pentaxian
jgredline's Avatar

Join Date: Oct 2007
Location: LosAngeles, Ca.
Photos: Albums
Posts: 10,587
Giving Sigma ''props''

Folks, I will keep this brief.
A few months ago, I purchased a Sigma 28-300 SUPER ZOOM from Dell...After using it for the trip I had planned, the locking mechanism started to fail and the image quality went from pretty good to way bad...
I called dell and they told me to send it back them (DELL) and that it would take about 6-8 weeks to get it repaired or exchanged...I said that is not acceptable...They said, there is nothing they can do about it...

two days later, I called Sigma and a very nice lady told me to simply make a copy of the invoice and mail it in to them directly...I did and less than a week later, I had my new replacement lens...

When I called back to thank her, she said, that when ever any Sigma product needs repair or replacement, contact them direct and they will take care of it...I thought I would pass this on...
Sigma - Support - Contact


''Pentax'' are you listening?



02-12-2008, 12:25 PM   #2
m8o
Veteran Member
m8o's Avatar

Join Date: Jul 2007
Location: 40-55'-44" N / 73-24'-07" W [on LI]
Photos: Gallery | Albums
Posts: 3,102
If her name was Gina, what a sweetheart, and really kind on the eyes too!
02-12-2008, 12:34 PM   #3
Veteran Member
attack11's Avatar

Join Date: Apr 2007
Location: Ottawa, ON - Canada
Photos: Gallery
Posts: 659
that's really great support!
02-12-2008, 01:57 PM   #4
Site Supporter
daacon's Avatar

Join Date: Mar 2007
Location: Alberta,Canada
Photos: Gallery
Posts: 20,831
That is great customer service. That would keep me loyal. That might even prompt me to send a letter to Sigma acknowledging her service. Nice to hear these stories once in awhile.

02-12-2008, 02:18 PM   #5
Pentaxian
Lowell Goudge's Avatar

Join Date: Jan 2007
Location: Toronto
Photos: Gallery | Albums
Posts: 15,400
the level of support is good, but note a couple of points.

If you later decided to go back to dell for a refund (let's say you decided you didn't want the lens or continued to still have problems) they could not take it back because it was not the same seerial number they sold youo.

What is surprising was that dell did not offer a replacement directly. They do this for lots of other things under warranty, usually they send them by courier with a return courier lable for the box so you can return the origonal product, and that's right, they send the replacement on faith.
02-12-2008, 02:27 PM   #6
Pentaxian
jgredline's Avatar

Join Date: Oct 2007
Location: LosAngeles, Ca.
Photos: Albums
Posts: 10,587
Original Poster
QuoteOriginally posted by Lowell Goudge Quote

What is surprising was that dell did not offer a replacement directly. They do this for lots of other things under warranty, usually they send them by courier with a return courier lable for the box so you can return the origonal product, and that's right, they send the replacement on faith.
I have found this to be true of my XPS lap tops and XPS desk tops as that customer support is U.S. Based...However all other inquires and problems I have had in the past I have had to deal with someone in India and it is frustrating to no end...
02-12-2008, 06:30 PM   #7
Veteran Member
-=JoN=-'s Avatar

Join Date: Nov 2006
Location: NYC
Posts: 1,000
Sigma's service is great. i got a bunked 28mm ex dg (bad board)...called them up...they told me to send it...1 week later..it's good as new......
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
contact, dell, k-mount, pentax lens, replacement, sigma, slr lens
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Sigma Customer Service: Props! maxwell1295 Pentax SLR Lens Discussion 21 09-24-2010 05:46 PM
Props to Pentax oatman911 Pentax News and Rumors 1 05-26-2009 05:22 AM
Sigma 70-300 giving F-- problem fishy Pentax SLR Lens Discussion 2 05-22-2009 11:03 PM
some props from Nikon pros sholtzma Photographic Technique 2 04-24-2009 03:54 PM
DA* 16-50mm f2.8 positive props from a Canon user yeedub Pentax SLR Lens Discussion 7 01-28-2009 07:36 AM



All times are GMT -7. The time now is 05:02 AM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top