Originally posted by shelou bags of sand? it is saw dust to protect the contents , ok lets make this hard i have a no returns policy
im done i want the whole item returned for your money back thank you
The douchebag that sold me the Tamron lens with the fungus had a "no returns" policy too. If you represented the lens as ok, and it's clearly NOT... You
will lose. I can tell you that from experience.
Oh.. and packing a lens in bags of sawdust and cereal boxes is the hallmark of a moron.
iNicole:
Here's what I did with the dishonest seller that tried to screw me over on the Tamron:
1) Don't interact with the seller anymore. It's obvious they want to be difficult.
2) When you file your claim with PayPal, be as matter-of-fact and concise as possible. Don't use defamatory language against the seller, and make it clear that a lens with fungus is USELESS.
3) Point out what fungus looks like in your claim. The PayPal people may not know otherwise.
4) Take clear photos of your lens showing both the serial number AND the fungus in the same shot if possible, and upload them somewhere like flickr or imageshack along with the photo of that same lens with the serial number visible from the eBay listing. That will prove it is the same lens.
5) If you have the unaltered interaction between you and the seller from your e-mails where you explain the problem and are asking for a refund, and their responses to you, include it.
I would think it would be an open & shut case. At least it was for me. PayPal doesn't make their phone number easy to find. But if you need to actually talk to someone at PayPal,
here's the shortcut.
The one time I dealt with them on the phone, they were great to deal with, and were very helpful.
By the way... don't forget to leave appropriate feedback for the seller
after the PayPal dispute is complete, and you have your refund. It's not about retaliation. It's about alerting fellow buyers not to buy from this seller.
Good luck! (Though I seriously doubt you need it in this case.)
Bob. :-)