A bit long and whining, sorry...
Well, disillusioned not Pentax exactly, but while I've been a huge fan for years, and recently when I got a fairly sizable bonus from work spent it on updating to the K5iis, some accessories, and the Sigma 85/1.4, instead of jumping ship to somewhere else if I had chosen.
Then the DA* 16-50, my favorite lens since I got it second hand a year or so back, which served me well through 10 days in Bangladesh, decided to stop being an autofocus lens anymore
It made a slight crunchy noise when the focus ring was moved, and refused to AF *at all*. Occasionally it had stopped autofocusing for me, but had always started just fine after being re-seated or the camera being turned off and on again. I put it up to being a second hand lens with a few miles on it, or a symptom of the "higher tech" SDM system.
So I took it to my local Vancouver repair office (VanCam, if anyone cares) and after a week or so and a few calls, they told me it was ready. Just in time for my 3 week vacation in the UK, yay! Picked it up, tested it, worked fine, took it home. Then shot around with it the following day to make sure it was well broken in and ready to go, and it worked fine. Then took it to my high school grad reunion two days later and...
No autofocus. Rebooting, cleaning the contacts... nothing worked. ARGH!
Luckily I have my 16-45/4 as a backup, and had a family member who took the lens back to VanCam as I was leaving for 3 weeks that morning.
A bit over three weeks later (today) I get back and call VanCam to get a status update.
They called back to say that the part they needed wasn't available from Pentax. So they had two options, they could refund me and return the lens un-fixed, or send it off to Pentax to see if they could fix it. The first option would leave me with a nice, fast, manual focus lens. Since part of my love of the lens is the fast AF and it was perfect as the on-the-go 24-70 equivalent, a non-AF lens wasn't what I was looking for, so I guess it's option #2.
So here's the part where I complain a bit. This is a flagship Pentax lens right? The DA* line is their 24-70 & 70-200 lenses and other than the limited primes, are basically their cream of the crop (pardon the pun) for DSLR lenses. They're also 10 years old now, and with no replacements, *and* are still selling for $1400+ on the pentax site. Yet the parts for local repair shops aren't available?
I really hope this is just some weird thing where pentax canada can't get the parts to VanCam for some odd reason, and not that the lens parts aren't actually available. I didn't actually talk to VanCam today (got a message) so hopefully they can find out if Pentax Canada can fix and get the part needed to fix it before they send it off (they know the part they need, they can call Pentax and talk the same language, so they should be able to find out over the phone right?).
I'm questioning my dedication to Pentax NOT due to the quality of the product. Nor the availability of lenses, full frame, or any of that. I'm starting to get really worried as the lack of (apparent) dedication to the infrastructure of having a DSLR business. C*/N* come out with lens upgrades every couple or few years. Pentax has nothing in 10 years. C*/N* have a professional services system to support pros, Pentax has nothing of the sort (at least that I know of).
Don't get me wrong, I love my K5ii, and the 50-135 changed how I shoot pictures and helped turn me towards a love of portraiture, and the fact I can plug a 30 or 40 year old lens to my 2012 body is awesome; but I keep on getting the feeling that they are more interested in multi-colored SLRs fitted with the kit lenses than the "pro" gear they put out.
I don't think I should start selling my gear off to buy a D600 and 24-70 just yet, but I'm really starting to question if I should be buying more gear when I have some spare money in the bank (needed gear I mean, not gear for the sake of gear, no LBA here).
Talk me down guys, tell me that the 16-50 is perfectly fine and it'll be fixed by Pentax Canada and back in my loving hands in a couple of weeks.