Originally posted by jake123 Hello, I haven't bought from America before, so I have a few questions about buying from b&h.
1) How long should I expect to get it across the border?
2) I live in BC, am I charged PST or only GST? What about duties?
3) I pay the taxes/duties at my door?
4) For Pentax lenses, do I ask b&h to get the international warranty card for me or do I ask Pentax USA? What about Tamron?
5) If I receive a substandard lens, I have to pay for postage for the roundtrip to the repair centre?
Thanks.
Hi. I'm in Vancouver, and haven't ordered from B&H but have from Adorama. Here's my experience cross-border shopping online:
1) If you choose an expedited delivery method like FedEx, it will take one or two days to get to you. (FedEx International Priority will be one day, International Economy will be two.) You'll be able to track the shipment's progress on FedEx's website using the package tracking number B&H will provide. If you choose the regular postal system (US Postal Service handing off to Canada Post), I'm not sure how long it would take. Longer. ;-)
2) You'll have to pay both GST and PST, as well as a "customs brokerage" charge to whomever brings your package across the border. The brokerage charge is included in FedEx's international rates. (However, since FedEx will have to pay the GST and PST on your behalf, they'll tack on an additional service charge of $10.) Canada Post charges something like $5 or $8 for customs brokerage.
As for duties, I've done several orders from the U.S. (flash unit, memory cards, lens), and have yet to be charged any duties. Not sure why, but it seems there isn't any on photographic equipment.
3) For FedEx, yes, they have devices that will let you pay the taxes and service charge by credit card upon delivery, at your door. (I doubt they take cash or cheque.) Canada Post would send you a package notice, and you'd have to go to the post office to pay the taxes and brokerage fee when you pick it up.
4) I'm not positive about this one, but I don't think you need warranty cards for anything. I think they're for information purposes. The thing that gets you warranty service is your proof of purchase. The trick there is that you'll have a receipt from a U.S. retailer, which may require you to send the lens to Pentax USA for warranty service. But again, I'm not 100% certain on this. I don't know if Pentax Canada cares where you bought an item. They may.
5) If you receive a substandard lens, you would have to pay to ship it back. Generally, you have to pay one-way to the destination (whether back to B&H, or to a repair centre) and they pay to return it to you.
In January, I received a DA* 16-50 from Adorama with a centering defect. I had to pay to send it back to them, and they explained that if I wanted to exchange it I would have to pay the return shipping back to me, for a total of three rounds of shipping charges. I decided not to, and requested a refund instead. Adorama chose to ignore my request and instead sent me an exchange at their own expense. Luckily it was a good copy the second time.
Last tip: avoid UPS. I haven't used them, but have heard that they charge exorbitant customs brokerage charges that aren't included in the shipping charge, unlike FedEx. (Note that UPS is not the same as the USPS.)
And as a passing opinion: I understand the appeal of lower prices, but I personally won't buy lenses online any more. For lenses, I've come to feel it's more important deal with a store directly, in person.
Lot of info - hope it helps.
Jos
Vancouver, BC