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05-16-2015, 06:09 PM   #16
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Join Date: Mar 2008
Location: Halifax, Nova Scotia, Canada
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QuoteOriginally posted by normhead Quote
I have to say, I wish Pentax would have covered that and given you a decent lens. And I'd happily pay the extra 10-20$ it would probably cost, added on to each lens, to replace the lemons with new glass. This is the part of corporate strategy I don't understand. How is it worth their while to treat their own customers poorly? We regularly shop at an outdoor store for gear, when there is a cheaper cut rate store across the street. Because the better store replaces broken gear beyond the manufacturer's warranty. If a tent or airmat breaks in an unreasonable amount of time they replace it over the counter. Selling me an extended warranty that makes the warranty company a lot of money is hardly fair practice.
What makes me mad is the fact that they don't even call back as theysay, or answer calls or e-mails, so I just filed a complaint with the Ontario Better Business bureau , who accepted it and will forward it to them...


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