Originally posted by UserAccessDenied Here is the situation:
A PF member (ebailey001) and myself arranged to trade lenses (My Rokinon 16mm f2 for his DA35 Macro)
I shipped the Rokinon through USPS, 2-day with insurance for $300.
I shipped the lens in optically and structural excellent condition, packaged it well beyond the acceptable standard and had it out the door Monday morning.
He received the lens yesterday, however has noted possible damage to the lens during transit.
The focus housing and front element are now loose and the resulting image quality is drastically affected.
The DA35 Macro is still in transit. Should be here by end of the day today.
I fully intend to return his DA35 Macro, or pay him cash for it, to resolve the unfortunate event here.
However, what's our best course of action with USPS insurance claim?
Has anyone had experience with it?
Should he submit the claim, or should I?
If he ships the lens back to me, will that nullify our ability to submit a claim for the initial shipment?
Any assistance here would be greatly appreciated!
I do not want ebailey001 to be burdened with this mishap, however I also do not want to lose a $300 lens over technicalities from USPS...
I have not come across damaged item claims. However, we had a situation that the items was lost. We filed a claim and they returned the money to us (after a month or so) minus the cost of shipping (that part is a loss to you) which I do not understand. Next time when insuring, make sure to add double shipping cost as in case of lose the first shipping cost will not come back to you.
BTW, the insurance is through a third party not USPS.
Last edited by btnapa; 02-05-2016 at 07:36 AM.
Reason: moe text