Originally posted by c57d With B&H, if there is an issue with the lens then they issue a return and you don't pay for shipping.
Adorama makes you pay shipping for a defective lens?
I had an order with them but I was notified that it was out of stock. If it costs $35 every time to return a defective lens then I will try it from B&H instead.
Yes Adorama made me pay to return it and requires *understandably it to be insured. Ironically, I went with Adorama because they offered free shipping while B&H wanted (and apparently still wants) $10 to ship this lens. Adorama made up their shipping expense up on this one...
Originally posted by mee I've ordered two Irix 15mm f/2/4 lenses and neither could achieve infinity focus on K-1. First one from Adorama second one from B&H. Neither company charged me to ship back to their warehouse for refund.
The lens is defective so you state that when requesting RMA. You get a free UPS 'sticker' to print out..
Interesting because I contacted Adorama twice about this and they did not give me this option.
Originally posted by todd Interesting because I contacted Adorama twice about this and they did not give me this option.
Update: I just emailed Adorama about this and apparently it was my mistake. They told me to initially to contact Laowa to get confirmation that it was defective. I didn't hear back from Laowa so I guess I was supposed to press this issue with Adorama after that, when I didn't hear back from Laowa. That part of the process was not clear to me and Adoroma told me to just print the RMA from their site. Now Adorama is saying if I send them a copy of the receipt, they will check with their Credits team to see if they can reimburse.. Hopefully I can find the receipt haha... So it does look like I could have gotten them to pay, but I didn't work it hard enough...