Originally posted by UncleVanya I think that's harsh and unfair. I know of multiple stories of other brands having problems that required repair for the same problem more than once. As for defective part with defective part - I doubt it. I have a theory about SDM and it involves the fact that the same lenses often have multiple failures. My guess is that something inside the lens is not at the same tolerance as the lenses that never have a failure. I don't know what it is but my assumption is that it adds friction/drag and just wears the little motors out.
This theory isn't testable and I have no clue if I'm right.
That's the most plausible hypothesis I've seen, but I reckon we'll never know. But my decision isn't solely based on that particular failure. There's also the repeated incidents of refusal to honor warranties based on false claims of "probable impact damage", and the fact that it took me two years (and serious threats of legal action) to get them to deliver a working copy of the 560mm. I don't want to do business with a company whose attitude toward customer service is, "Make me."
When I pay for a product, it is not my intention thereby to buy into a wrestling match with the manufacturer, and that's all I've ever gotten from Ricoh, with one exception. (They did fix the K-1 I'd bought that had a manufactured-in problem right quick and without any argument, but that's an isolated case.)
I vote with my dollars, and I don't buy things from people who rip me off repeatedly. Once, I can forgive and assume "probable user error", but two or more looks to me like a pattern of intentional misconduct.