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**jerryleejr** · 09-26-2022, 01:36 PM

Just received my lens and the foot has been broken off during shipping. It’s obviously going back. My question is how often does this happen? It’s gonna be about a month turn around to get my refund.

JJ

**Belnan** · 09-26-2022, 03:12 PM

Where did you get the lens from? Seems like a long time to get a refund.

Adam · 09-26-2022, 03:27 PM

Originally posted by jerryleejr

Just received my lens and the foot has been broken off during shipping. It’s obviously going back. My question is how often does this happen? It’s gonna be about a month turn around to get my refund.

JJ

The lens is supposed to come well-padded in a durable case, so not likely that it would break. Was the external box damaged?

**jerryleejr** · 09-26-2022, 03:39 PM

Originally posted by Adam

The lens is supposed to come well-padded in a durable case, so not likely that it would break. Was the external box damaged?

Shipping box was fine, this is how it was when I opened the box and took it out of the case.

Attached Images

Paul the Sunman · 09-26-2022, 04:15 PM

I haven't seen that one before! Usually it's a metal block in the handle that breaks, rather than the anchor on the lens body. Looks like a simple 4-screw fix if they send you a replacement anchor plate.

This cast metal they use appears to be problematic. Brittle.

**jerryleejr** · 09-26-2022, 04:31 PM

Originally posted by Paul the Sunman

I haven't seen that one before! Usually it's a metal block in the handle that breaks, rather than the anchor on the lens body. Looks like a simple 4-screw fix if they send you a replacement anchor plate.

This cast metal they use appears to be problematic. Brittle.

My understanding is you have to get the entire lock ring assembly, but m just gonna return it and have them send me another one.

bschriver11 · 09-26-2022, 05:05 PM

I would at least put the lens on camera and do a couple of test shots, you may have an excellent copy of that lens. You might want to keep it and just ask for a replacement part if everything else is good.

**K2 to K50** · 09-26-2022, 06:23 PM

There have been a few cases of this reported:
D-FA 150-450 & 70-200 broken tripod foot: a DIY solution - PentaxForums.com
Tripod mount replacement - PentaxForums.com
People other than the original poster reported similar problems in the same thread, with the foot, or of the lens itself "coming apart". All very scary.
I have been using my 150-450mm fairly regularly over the last 14 months. Fingers crossed.

**disasterfilm** · 09-26-2022, 10:39 PM

Count me in as someone who's also never seen that exact failure.

I had the joining cleat inside the tripod foot break (the part that marries with the opposing cleat on the lens).
I fabricated a replacement out of 2024-T351 aluminum and ordered an OEM as a backup.

Comparatively, those are far easier fixes than what you're dealing with.

**RobA_Oz** · 09-27-2022, 01:17 AM

I think I’d be sending the lens back for replacement, too. A fracture like that suggests impact damage as a likely cause, which would make me wonder about what internal damage may have been sustained,

jslifoaw · 09-27-2022, 07:41 AM - **1 Like**

The foot on mine came damaged and I got a partial refund since I was happy with the lens and I think the foot is identical to that from the DFA 70-200 which I already owned (it seemed to fit).

Oddly enough, the foot was damaged despite being shipped in a separate bag within the box. I do wonder if the lens being shipped with the foot mounted creates a much higher risk of the mounting being damaged.

**Sakura** · 09-28-2022, 01:27 PM

I had exactly the same thing, ordered directly at Ricoh Germany.
It was well packed with no damage to the box. But the lens is so heavy that the bubbel plastic in the overbox was busted.

Of course could send it back and receive a new one. (didn't trust the optics because of the fall it must have had during transport, never tested it though)

09-26-2022, 01:36 PM	#1
jerryleejr Loyal Site Supporter Join Date: Aug 2011 Location: TN Posts: 774	Damaged 150-450 Just received my lens and the foot has been broken off during shipping. It’s obviously going back. My question is how often does this happen? It’s gonna be about a month turn around to get my refund. JJ

09-26-2022, 03:27 PM	#3
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,609	Originally posted by jerryleejr Just received my lens and the foot has been broken off during shipping. It’s obviously going back. My question is how often does this happen? It’s gonna be about a month turn around to get my refund. JJ The lens is supposed to come well-padded in a durable case, so not likely that it would break. Was the external box damaged? Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

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09-26-2022, 03:12 PM	#2
Belnan Site Supporter Join Date: Jul 2010 Location: Nova Scotia Photos: Albums Posts: 1,090	Where did you get the lens from? Seems like a long time to get a refund.

09-26-2022, 03:39 PM	#4
jerryleejr Loyal Site Supporter Join Date: Aug 2011 Location: TN Posts: 774 Original Poster	Originally posted by Adam The lens is supposed to come well-padded in a durable case, so not likely that it would break. Was the external box damaged? Shipping box was fine, this is how it was when I opened the box and took it out of the case. Attached Images

09-26-2022, 04:15 PM	#5
Paul the Sunman Pentaxian Join Date: Aug 2011 Location: Melbourne Photos: Gallery Posts: 4,847	I haven't seen that one before! Usually it's a metal block in the handle that breaks, rather than the anchor on the lens body. Looks like a simple 4-screw fix if they send you a replacement anchor plate. This cast metal they use appears to be problematic. Brittle.

09-26-2022, 04:31 PM	#6
jerryleejr Loyal Site Supporter Join Date: Aug 2011 Location: TN Posts: 774 Original Poster	Originally posted by Paul the Sunman I haven't seen that one before! Usually it's a metal block in the handle that breaks, rather than the anchor on the lens body. Looks like a simple 4-screw fix if they send you a replacement anchor plate. This cast metal they use appears to be problematic. Brittle. My understanding is you have to get the entire lock ring assembly, but m just gonna return it and have them send me another one.

09-26-2022, 05:05 PM	#7
bschriver11 Pentaxian Join Date: May 2008 Location: Maryland Photos: Gallery Posts: 559	I would at least put the lens on camera and do a couple of test shots, you may have an excellent copy of that lens. You might want to keep it and just ask for a replacement part if everything else is good.

09-26-2022, 06:23 PM	#8
K2 to K50 Loyal Site Supporter Join Date: Jan 2019 Location: Ipswich QLD Australia Photos: Gallery \| Albums Posts: 4,823	There have been a few cases of this reported: D-FA 150-450 & 70-200 broken tripod foot: a DIY solution - PentaxForums.com Tripod mount replacement - PentaxForums.com People other than the original poster reported similar problems in the same thread, with the foot, or of the lens itself "coming apart". All very scary. I have been using my 150-450mm fairly regularly over the last 14 months. Fingers crossed.

09-26-2022, 10:39 PM	#9
disasterfilm Site Supporter Join Date: Aug 2014 Location: Texas Posts: 406	Count me in as someone who's also never seen that exact failure. I had the joining cleat inside the tripod foot break (the part that marries with the opposing cleat on the lens). I fabricated a replacement out of 2024-T351 aluminum and ordered an OEM as a backup. Comparatively, those are far easier fixes than what you're dealing with.

09-27-2022, 01:17 AM	#10
RobA_Oz Site Supporter Join Date: Nov 2008 Location: Tasmania, Australia Photos: Gallery Posts: 8,209	I think I’d be sending the lens back for replacement, too. A fracture like that suggests impact damage as a likely cause, which would make me wonder about what internal damage may have been sustained,

09-27-2022, 07:41 AM - 1 Like	#11
jslifoaw Pentaxian Join Date: Apr 2007 Location: Toronto/Victoria Posts: 460	The foot on mine came damaged and I got a partial refund since I was happy with the lens and I think the foot is identical to that from the DFA 70-200 which I already owned (it seemed to fit). Oddly enough, the foot was damaged despite being shipped in a separate bag within the box. I do wonder if the lens being shipped with the foot mounted creates a much higher risk of the mounting being damaged.

09-28-2022, 01:27 PM	#12
Sakura Site Supporter Join Date: Jan 2010 Location: Netherlands Photos: Gallery Posts: 438	I had exactly the same thing, ordered directly at Ricoh Germany. It was well packed with no damage to the box. But the lens is so heavy that the bubbel plastic in the overbox was busted. Of course could send it back and receive a new one. (didn't trust the optics because of the fall it must have had during transport, never tested it though)

Damaged 150-450

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