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07-28-2009, 02:55 PM   #1
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a kudos to Pentax for good customer service

We tend to hear plenty of gripes about problems. I thought it right to post a good experience. I had misplaced the cap to my 31ltd and emailed Pentax through their website to see if they had replacements available for sale. I got an email back a day or two later saying they were sorry that they don't have any available for sale, but they would send me a plastic pinch cover. Lo and behold, yesterday I get a small padded envelope containing a 58mm pentax plastic lens cap.

Yeah, I know they only cost a buck or two. But still - that is taking care of the customer. They didn't even ask for my address, one advantage to actually registering your products.


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