Originally posted by pcarfan My DA21mm came apart and I sent it to Pentax Services as it was still under warranty. They received it a week ago, and never heard back from them?
Do they usually let you know the problem and whether they can fix it etc.?, how long does this process usually take?
OR
Do they just fix and one day I will see it in my porch?, if so, how long does this usually take?
Thank you.
This might help out a bit:
https://www.pentaxforums.com/forums/pentax-news-rumors/68822-pentax-usa-out-repair-business.html
I would call and see what is up status wise. If they sent it out to C.R.I.S. call them...the folks there are GREAT to work with...I have dealt with them as have friends on a few Sigma lenses all with super results. Delays are almost always due to needing parts from Japan or wherever...and who knows where HoyaTax keeps their parts department these days.
Hang in there but do call and ask...and remember the person on the phone is only trying to find the info, and are doing their best to help. Smack the techs around all ya want though, I mean they usually deserve it for one reason or another.
hehehe...JUST JOKING about smacking around your tech, unless of course he/she likes that sort of thing.