Faulty lens from Adorama

L(2) · 11-11-2009, 09:31 AM

I'm based in Australia and I bought a Sigma 30mm f1.4 for my pentax k200d from Adorama. It's been about 3 days since I received it. I only realized today that there is a loose aperture blade! I did not drop it at all and it has been taken good care of the 3 days I had it.

When I move the lens around the blade will 'drop out' and sometimes when i take photos the blade does not move all the way back into position, like a normal blade would.

Here is a photo of it. http://i38.tinypic.com/24dmrk9.jpg

I have e-mailed Adorama and currently awaiting their response. What should they do?

raymeedc · 11-11-2009, 09:50 AM

I live in New York & have dealt with Adorama many times. They seem to be very conscientious about maintaining their long standing good reputation & customer satisfaction. Their walk-in policy is within 7 days to return for a refund. I don't know about their mail order policy, but I imagine it would be within 7 days after you receive the item. If such is the case, I would think you would be able to negotiate a full refund, exchange, or repair without a problem.

L(2) · 11-11-2009, 09:57 AM

raymeedc, i sure hope so. i am still waiting for their response.
i have read online that B&H are known to offer a complete exchange without any extra charge for a defective item. i just hope Adorama can do the same.

Wheatfield · 11-11-2009, 10:27 AM

They should offer you an exchange, but you will likely be on the hook for shipping both ways.
Welcome to the perils of the internet version of Russian Roulette. By the time you get this sorted out, your new lens will probably have cost you more than buying locally.

L(2) · 11-11-2009, 11:20 AM

the problem is similar, if not the same, to the one seen in this video
YouTube - Loose Aperture Blade

Helen Oster · 11-11-2009, 11:26 AM

Originally posted by L(2)

I bought a Sigma 30mm f1.4 for my pentax k200d from Adorama. ...I only realized today that there is a loose aperture blade! I have e-mailed Adorama and currently awaiting their response. What should they do?

We should replace it or get it repaired! (We offer 14 days for 'phone and Internet orders)

Can you contact me directly with your order number? helen.oster@adoramacamera.com

[thanks to wildlifephotog for giving me the heads up on this - really very much appreciated]

PrimeObjectif · 11-11-2009, 11:29 AM

Originally posted by L(2)

i sure hope they didn't send out a faulty lens on purpose. that would be very bad for their reputation.

I seriously doubt that. Adorama is a very reputable merchant that ships tons of orders, and I don't think it's possible to inspect and test every item that leaves its warehouse. If anything, the problem's on Sigma's end. Either way, I'm sure you'll have your issue resolved.

Eruditass · 11-11-2009, 11:30 AM

Originally posted by Helen Oster

We should replace it or get it repaired! (We offer 14 days for 'phone and Internet orders)

Can you contact me directly with your order number? helen.oster@adoramacamera.com

[thanks to wildlifephotog for giving me the heads up on this - really very much appreciated]

Great customer service!

PrimeObjectif · 11-11-2009, 11:33 AM

Originally posted by Wheatfield

They should offer you an exchange, but you will likely be on the hook for shipping both ways.
Welcome to the perils of the internet version of Russian Roulette. By the time you get this sorted out, your new lens will probably have cost you more than buying locally.

True, but some online merchants have fewer bullets loaded.

knoxploration · 11-11-2009, 11:46 AM

Originally posted by L(2)

i sure hope they didn't send out a faulty lens on purpose. that would be very bad for their reputation.

Wow, that's a completely uncalled for and ludicrous assertion.

wildlifephotog · 11-11-2009, 11:53 AM

I'm quite sure now that Helen Oster is aware, it will be handled very well.
Adorama is not one of the scam shpos of NYC.

Ratmagiclady · 11-11-2009, 12:07 PM

See, there's Helen.

I managed to get a bum FA 50 the first time around, from them: I didn't pay shipping (rules for the international stuff may be different) and they made it right as quick as possible. The replacement is just lovely.

Come to think of it, Helen, when I looked at the site and all, the exchange procedure didn't *sound* as cool and smooth as it turned out to be. (I just called on the phone and everything got sorted.) Could maybe talk to your Web-guys about that.

Fl_Gulfer · 11-11-2009, 12:19 PM

I wonder why you would post this without waiting for a response from them. Just wait till they answer your email before starting up stuff like this.
Everything I have ordered from them has been perfect, and they don't open boxes to see if stuff works. You should be bitching at Sigma.

Originally posted by L(2)

I'm based in Australia and I bought a Sigma 30mm f1.4 for my pentax k200d from Adorama. It's been about 3 days since I received it. I only realized today that there is a loose aperture blade! I did not drop it at all and it has been taken good care of the 3 days I had it.

When I move the lens around the blade will 'drop out' and sometimes when i take photos the blade does not move all the way back into position, like a normal blade would.

Here is a photo of it. http://i38.tinypic.com/24dmrk9.jpg

I have e-mailed Adorama and currently awaiting their response. What should they do?

**Ahab** · 11-11-2009, 12:54 PM

Originally posted by Fl_Gulfer

I wonder why you would post this without waiting for a response from them. Just wait till they answer your email before starting up stuff like this.
Everything I have ordered from them has been perfect, and they don't open boxes to see if stuff works. You should be bitching at Sigma.

I totally agree. Sigma is the culprit.

L(2) · 11-11-2009, 08:26 PM

I apologize. I was being too rash. I was disappointed because I went out of my way to order from Adorama even when their server was down (for Australia anyway). But then again, I don't blame them for that.

I posted this so that I can find out what other people on this forum think Adorama should do, not to go on a rant about them. Whilst some of my comments may have been stupid, it was never my intention to make Adorama seem any less reliable.

Adorama have since replied to my e-mail and have asked me to ship the item back to them for a refund/exchange and also reimburse return shipping (they told me to e-mail them the receipt - which I have).
I have shipped the item and I'll see how it goes from there.
But so far their customer service has been great.
I hope it all proceeds smoothly from here.

11-11-2009, 09:31 AM	#1
L(2) Junior Member Join Date: Oct 2008 Location: Perth Posts: 42	Faulty lens from Adorama I'm based in Australia and I bought a Sigma 30mm f1.4 for my pentax k200d from Adorama. It's been about 3 days since I received it. I only realized today that there is a loose aperture blade! I did not drop it at all and it has been taken good care of the 3 days I had it. When I move the lens around the blade will 'drop out' and sometimes when i take photos the blade does not move all the way back into position, like a normal blade would. Here is a photo of it. http://i38.tinypic.com/24dmrk9.jpg I have e-mailed Adorama and currently awaiting their response. What should they do?

11-11-2009, 11:26 AM	#6
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	message from Helen at Adorama Camera Originally posted by L(2) I bought a Sigma 30mm f1.4 for my pentax k200d from Adorama. ...I only realized today that there is a loose aperture blade! I have e-mailed Adorama and currently awaiting their response. What should they do? We should replace it or get it repaired! (We offer 14 days for 'phone and Internet orders) Can you contact me directly with your order number? helen.oster@adoramacamera.com [thanks to wildlifephotog for giving me the heads up on this - really very much appreciated]

11-11-2009, 08:26 PM	#15
L(2) Junior Member Join Date: Oct 2008 Location: Perth Posts: 42 Original Poster	I apologize. I was being too rash. I was disappointed because I went out of my way to order from Adorama even when their server was down (for Australia anyway). But then again, I don't blame them for that. I posted this so that I can find out what other people on this forum think Adorama should do, not to go on a rant about them. Whilst some of my comments may have been stupid, it was never my intention to make Adorama seem any less reliable. Adorama have since replied to my e-mail and have asked me to ship the item back to them for a refund/exchange and also reimburse return shipping (they told me to e-mail them the receipt - which I have). I have shipped the item and I'll see how it goes from there. But so far their customer service has been great. I hope it all proceeds smoothly from here. Last edited by L(2); 11-11-2009 at 08:26 PM. Reason: added info

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11-11-2009, 09:50 AM	#2
raymeedc Veteran Member Join Date: Nov 2007 Location: Brooklyn, New York Posts: 951	I live in New York & have dealt with Adorama many times. They seem to be very conscientious about maintaining their long standing good reputation & customer satisfaction. Their walk-in policy is within 7 days to return for a refund. I don't know about their mail order policy, but I imagine it would be within 7 days after you receive the item. If such is the case, I would think you would be able to negotiate a full refund, exchange, or repair without a problem.

11-11-2009, 09:57 AM	#3
L(2) Junior Member Join Date: Oct 2008 Location: Perth Posts: 42 Original Poster	raymeedc, i sure hope so. i am still waiting for their response. i have read online that B&H are known to offer a complete exchange without any extra charge for a defective item. i just hope Adorama can do the same.

11-11-2009, 10:27 AM	#4
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,975	They should offer you an exchange, but you will likely be on the hook for shipping both ways. Welcome to the perils of the internet version of Russian Roulette. By the time you get this sorted out, your new lens will probably have cost you more than buying locally.

11-11-2009, 11:20 AM	#5
L(2) Junior Member Join Date: Oct 2008 Location: Perth Posts: 42 Original Poster	the problem is similar, if not the same, to the one seen in this video YouTube - Loose Aperture Blade

11-11-2009, 11:29 AM	#7
PrimeObjectif Veteran Member Join Date: Jan 2009 Location: New York Photos: Albums Posts: 599	Originally posted by L(2) i sure hope they didn't send out a faulty lens on purpose. that would be very bad for their reputation. I seriously doubt that. Adorama is a very reputable merchant that ships tons of orders, and I don't think it's possible to inspect and test every item that leaves its warehouse. If anything, the problem's on Sigma's end. Either way, I'm sure you'll have your issue resolved.

11-11-2009, 11:30 AM	#8
Eruditass Veteran Member Join Date: Jul 2009 Photos: Gallery Posts: 2,207	Originally posted by Helen Oster We should replace it or get it repaired! (We offer 14 days for 'phone and Internet orders) Can you contact me directly with your order number? helen.oster@adoramacamera.com [thanks to wildlifephotog for giving me the heads up on this - really very much appreciated] Great customer service!

11-11-2009, 11:33 AM	#9
PrimeObjectif Veteran Member Join Date: Jan 2009 Location: New York Photos: Albums Posts: 599	Originally posted by Wheatfield They should offer you an exchange, but you will likely be on the hook for shipping both ways. Welcome to the perils of the internet version of Russian Roulette. By the time you get this sorted out, your new lens will probably have cost you more than buying locally. True, but some online merchants have fewer bullets loaded.

11-11-2009, 11:46 AM	#10
knoxploration Veteran Member Join Date: May 2009 Location: Knoxville, Tennessee Posts: 846	Originally posted by L(2) i sure hope they didn't send out a faulty lens on purpose. that would be very bad for their reputation. Wow, that's a completely uncalled for and ludicrous assertion.

11-11-2009, 11:53 AM	#11
wildlifephotog Inactive Account Join Date: Nov 2008 Location: USA Posts: 924	I'm quite sure now that Helen Oster is aware, it will be handled very well. Adorama is not one of the scam shpos of NYC.

11-11-2009, 12:07 PM	#12
Ratmagiclady Veteran Member Join Date: Nov 2008 Location: GA Photos: Gallery \| Albums Posts: 13,563	See, there's Helen. I managed to get a bum FA 50 the first time around, from them: I didn't pay shipping (rules for the international stuff may be different) and they made it right as quick as possible. The replacement is just lovely. Come to think of it, Helen, when I looked at the site and all, the exchange procedure didn't sound as cool and smooth as it turned out to be. (I just called on the phone and everything got sorted.) Could maybe talk to your Web-guys about that.

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11-11-2009, 12:19 PM	#13
Fl_Gulfer Veteran Member Join Date: Jul 2007 Location: Florida Gulfer Photos: Albums Posts: 3,054	I wonder why you would post this without waiting for a response from them. Just wait till they answer your email before starting up stuff like this. Everything I have ordered from them has been perfect, and they don't open boxes to see if stuff works. You should be bitching at Sigma. Originally posted by L(2) I'm based in Australia and I bought a Sigma 30mm f1.4 for my pentax k200d from Adorama. It's been about 3 days since I received it. I only realized today that there is a loose aperture blade! I did not drop it at all and it has been taken good care of the 3 days I had it. When I move the lens around the blade will 'drop out' and sometimes when i take photos the blade does not move all the way back into position, like a normal blade would. Here is a photo of it. http://i38.tinypic.com/24dmrk9.jpg I have e-mailed Adorama and currently awaiting their response. What should they do?

11-11-2009, 12:54 PM	#14
Ahab Site Supporter Join Date: Jul 2007 Location: Arnold, Md. Photos: Gallery \| Albums Posts: 762	Originally posted by Fl_Gulfer I wonder why you would post this without waiting for a response from them. Just wait till they answer your email before starting up stuff like this. Everything I have ordered from them has been perfect, and they don't open boxes to see if stuff works. You should be bitching at Sigma. I totally agree. Sigma is the culprit.