How long should a lens repair take?

CX15 · 02-05-2010, 12:00 PM

Hi all

Just a question if anyone has had some experience with lens repairs done by Pentax USA?

I sent a DA17-70mm in for repair and it has been 41 days with no result.
When I phone customer support I keep getting "we are waiting for spare parts from Japan and dont know how long it will take".

Can I consider this as normal; should I speak to someone higher up the foodchain?

Any comments are welcome.

Regards
CX

P.S. The lens was sent in to get cleaned only - My dog managed to get sand in it (long story but the last photo it took is here)
So it's interesting to hear they are waiting for parts. As far as I could tell the lens was still functioning fine, it just had a few grains of sand inside.
Also, they are fixing it under warranty and not charging me, which Im obviously very happy about but might point to something else entirely being wrong with it...

asdf · 02-05-2010, 12:29 PM

Originally posted by CX15

P.S. The lens was sent in to get cleaned only - My dog managed to get sand in it (long story but the last photo it took is here)
So it's interesting to hear they are waiting for parts. As far as I could tell the lens was still functioning fine, it just had a few grains of sand inside.
Also, they are fixing it under warranty and not charging me, which Im obviously very happy about but might point to something else entirely being wrong with it...

Looks like a fun photo.

Once they received it, it took Pentax Canada less than a week to replace the DA 17-70 motor. Maybe, as they were disassembling your lens to get rid of the sand, they broke something.

02-05-2010, 12:00 PM	#1
CX15 Junior Member Join Date: Aug 2009 Photos: Gallery \| Albums Posts: 27	How long should a lens repair take? Hi all Just a question if anyone has had some experience with lens repairs done by Pentax USA? I sent a DA17-70mm in for repair and it has been 41 days with no result. When I phone customer support I keep getting "we are waiting for spare parts from Japan and dont know how long it will take". Can I consider this as normal; should I speak to someone higher up the foodchain? Any comments are welcome. Regards CX P.S. The lens was sent in to get cleaned only - My dog managed to get sand in it (long story but the last photo it took is here) So it's interesting to hear they are waiting for parts. As far as I could tell the lens was still functioning fine, it just had a few grains of sand inside. Also, they are fixing it under warranty and not charging me, which Im obviously very happy about but might point to something else entirely being wrong with it...

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02-05-2010, 12:29 PM	#2
asdf Veteran Member Join Date: Jan 2009 Location: Canada Posts: 1,252	Originally posted by CX15 P.S. The lens was sent in to get cleaned only - My dog managed to get sand in it (long story but the last photo it took is here) So it's interesting to hear they are waiting for parts. As far as I could tell the lens was still functioning fine, it just had a few grains of sand inside. Also, they are fixing it under warranty and not charging me, which Im obviously very happy about but might point to something else entirely being wrong with it... Looks like a fun photo. Once they received it, it took Pentax Canada less than a week to replace the DA 17-70 motor. Maybe, as they were disassembling your lens to get rid of the sand, they broke something.