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bdery · 04-22-2010, 05:07 AM

I've tried to contact Pentax Canada concerning service, and I endedd up with a reply from Pentax USA suggesting I contact Pentax Canada... strange loop.

Anyone dealt with Pentax Canada repairs in the past, and can direct me towards the right person/address?

Cheers.

Pauld · 04-22-2010, 05:41 AM

I have had the same thing happen when I tried to contact them about a focusing screen. Don't bother sending them and email and you'll just keep getting stuck in the same loop. Instead just call them and you will get through to someone in Canada.

farfisa · 04-22-2010, 05:53 AM

Here's the address:

PENTAX Canada Inc. / CANADA
1770 Argentia Road, Mississauga, Ontario L5N 3S7,CANADA
tel: (1)-905-286-5585

Good luck!

little laker · 04-22-2010, 09:30 AM

Pentax Canada doesn't have an e-mail address, they still use a telegraph machine

aleonx3 · 04-22-2010, 09:42 AM

Originally posted by little laker

Pentax Canada doesn't have an e-mail address, they still use a telegraph machine

Yeah, they still have the old teletype machine in service..

Seriously, jokes aside, you can contact the support centre via 905-286-5590 (ext 324) or alternatively, you can email them via the pentax.ca web site (support) and submit in your questions.

They should be able to help you out. Also, if you purchased your equipment from the US, you should send in copy of your receipt (to Colorado - US Pentax support) and request for support in Canada (they will send you an International warranty paper with stamp of approval - which is accepted by Pentax Canada). The only downside of course, International warranty is for 1-year whereas Canadian warranty is 2-years from date of purchase. By the way, they are friendly people and ready to help you.... Good luck..

bdery · 04-22-2010, 01:26 PM

Quote:

Seriously, jokes aside, you can contact the support centre via 905-286-5590 (ext 324) or alternatively, you can email them via the pentax.ca web site (support) and submit in your questions.

I tried to email them... that's when I ended up with a US support rep.

I'll try to call them I guess, though most of the time I find it easier to document a problem via email.

Pauld · 04-22-2010, 09:32 PM

Originally posted by aleonx3

By the way, they are friendly people and ready to help you.... Good luck..

They are friendly but I had to follow up with them a couple times. I was trying to get a hold of the guy who deals with replacement parts and left a few voice mails which he never returned and he wouldn't answer his phone a lot of the time either. When I finally did get a hold of him he sold me a brand new focusing screen for $12 CDN + $10 for shipping. I got the part in a week and noticed that the shipping was only $1 so I contacted Pentax with this issue thinking it was a bit unfair to charge $10 for shipping and handling for something so small and the fact that buddy wouldn't return any calls. The next day I received an apologetic email and they sent me a free Pentax card reader!

**Roland303** · 04-22-2010, 09:43 PM

I just sent in my DA* 300mm for repairs and talked to them over the phone a couple of times.

Their service info is:

Phone: (905) 286-5590
Fax: (905) 286-5591
Email: service@pentax.ca

I also sent in a service request via Pentax Canada's website and was contacted by a Pentax Imaging Technical Support (USA) person advising me to send my lens to Pentax Canada (duh!) for repairs and provided me the necessary info.

bdery · 04-23-2010, 05:19 AM

Originally posted by Roland303

I just sent in my DA* 300mm for repairs and talked to them over the phone a couple of times.

Their service info is:

Phone: (905) 286-5590
Fax: (905) 286-5591
Email: service@pentax.ca

I also sent in a service request via Pentax Canada's website and was contacted by a Pentax Imaging Technical Support (USA) person advising me to send my lens to Pentax Canada (duh!) for repairs and provided me the necessary info.

Thanks Roland. I also got advice from Pentax USA to contact Pentax Canada, but they didn't have the contact ifo. Wow.

I'll try the service info you provided. Thanks!

kbear · 11-26-2015, 11:14 AM

The 5590 number is our of service. Use the first number.

normhead · 11-26-2015, 11:22 AM

Here is the people who sold me my part for the 60-250, I was directed there by Pentax... this was January of this year.

Sun Camera Service
2150 Steeles Ave West
Unit 5
Concord, Ont. L4K 2Y7
905-669-6355

04-22-2010, 05:07 AM	#1
bdery Pentaxian Join Date: Mar 2008 Location: Quebec city, Canada Photos: Gallery Posts: 9,363	Contact info of Pentax Canada service? I've tried to contact Pentax Canada concerning service, and I endedd up with a reply from Pentax USA suggesting I contact Pentax Canada... strange loop. Anyone dealt with Pentax Canada repairs in the past, and can direct me towards the right person/address? Cheers.

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04-22-2010, 05:41 AM	#2
Pauld Veteran Member Join Date: Nov 2009 Location: Calgary, Alberta Photos: Gallery \| Albums Posts: 507	I have had the same thing happen when I tried to contact them about a focusing screen. Don't bother sending them and email and you'll just keep getting stuck in the same loop. Instead just call them and you will get through to someone in Canada.

04-22-2010, 05:53 AM	#3
farfisa Veteran Member Join Date: Nov 2008 Location: Toronto, Canada Photos: Gallery Posts: 1,274	Here's the address: PENTAX Canada Inc. / CANADA 1770 Argentia Road, Mississauga, Ontario L5N 3S7,CANADA tel: (1)-905-286-5585 Good luck!

04-22-2010, 09:30 AM	#4
little laker Veteran Member Join Date: Sep 2006 Photos: Gallery Posts: 5,697	Pentax Canada doesn't have an e-mail address, they still use a telegraph machine

04-22-2010, 09:42 AM	#5
aleonx3 Veteran Member Join Date: Jul 2007 Location: Brampton, Ontario Photos: Gallery \| Albums Posts: 3,996	Originally posted by little laker Pentax Canada doesn't have an e-mail address, they still use a telegraph machine Yeah, they still have the old teletype machine in service.. Seriously, jokes aside, you can contact the support centre via 905-286-5590 (ext 324) or alternatively, you can email them via the pentax.ca web site (support) and submit in your questions. They should be able to help you out. Also, if you purchased your equipment from the US, you should send in copy of your receipt (to Colorado - US Pentax support) and request for support in Canada (they will send you an International warranty paper with stamp of approval - which is accepted by Pentax Canada). The only downside of course, International warranty is for 1-year whereas Canadian warranty is 2-years from date of purchase. By the way, they are friendly people and ready to help you.... Good luck..

04-22-2010, 01:26 PM	#6
bdery Pentaxian Join Date: Mar 2008 Location: Quebec city, Canada Photos: Gallery Posts: 9,363 Original Poster	Quote: Seriously, jokes aside, you can contact the support centre via 905-286-5590 (ext 324) or alternatively, you can email them via the pentax.ca web site (support) and submit in your questions. I tried to email them... that's when I ended up with a US support rep. I'll try to call them I guess, though most of the time I find it easier to document a problem via email.

04-22-2010, 09:32 PM	#7
Pauld Veteran Member Join Date: Nov 2009 Location: Calgary, Alberta Photos: Gallery \| Albums Posts: 507	Originally posted by aleonx3 By the way, they are friendly people and ready to help you.... Good luck.. They are friendly but I had to follow up with them a couple times. I was trying to get a hold of the guy who deals with replacement parts and left a few voice mails which he never returned and he wouldn't answer his phone a lot of the time either. When I finally did get a hold of him he sold me a brand new focusing screen for $12 CDN + $10 for shipping. I got the part in a week and noticed that the shipping was only $1 so I contacted Pentax with this issue thinking it was a bit unfair to charge $10 for shipping and handling for something so small and the fact that buddy wouldn't return any calls. The next day I received an apologetic email and they sent me a free Pentax card reader!

04-22-2010, 09:43 PM	#8
Roland303 Site Supporter Join Date: Sep 2007 Location: Alberta, Canada Photos: Albums Posts: 61	I just sent in my DA* 300mm for repairs and talked to them over the phone a couple of times. Their service info is: Phone: (905) 286-5590 Fax: (905) 286-5591 Email: service@pentax.ca I also sent in a service request via Pentax Canada's website and was contacted by a Pentax Imaging Technical Support (USA) person advising me to send my lens to Pentax Canada (duh!) for repairs and provided me the necessary info.

04-23-2010, 05:19 AM	#9
bdery Pentaxian Join Date: Mar 2008 Location: Quebec city, Canada Photos: Gallery Posts: 9,363 Original Poster	Originally posted by Roland303 I just sent in my DA* 300mm for repairs and talked to them over the phone a couple of times. Their service info is: Phone: (905) 286-5590 Fax: (905) 286-5591 Email: service@pentax.ca I also sent in a service request via Pentax Canada's website and was contacted by a Pentax Imaging Technical Support (USA) person advising me to send my lens to Pentax Canada (duh!) for repairs and provided me the necessary info. Thanks Roland. I also got advice from Pentax USA to contact Pentax Canada, but they didn't have the contact ifo. Wow. I'll try the service info you provided. Thanks!

11-26-2015, 11:14 AM	#10
kbear New Member Join Date: Nov 2015 Posts: 22	The 5590 number is our of service. Use the first number.

11-26-2015, 11:22 AM	#11
normhead Pentaxian Join Date: Jun 2007 Location: Near Algonquin Park Photos: Gallery \| Albums Posts: 40,451	Here is the people who sold me my part for the 60-250, I was directed there by Pentax... this was January of this year. Sun Camera Service 2150 Steeles Ave West Unit 5 Concord, Ont. L4K 2Y7 905-669-6355

Contact info of Pentax Canada service?

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