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05-27-2010, 07:11 AM   #1
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Join Date: May 2010
Location: Manitoba
Posts: 1
K7 Problems

A couple of questions.
Just purchased a K7 online from a well known computer company.
Camera arrived and I got the impression it was not brand new. Manuals were missing and box looked worn.

Trialled the camera, viewfinder very blurry, adjusted the diopter a number of times, it seemed to get better but the result is never the same and is not anywhere near as clear as the camera I trialled at a camera store.

Picture quality was very poor, took over 100 pictures on my first outing most were useless.
Going through the menus I found the reset feature and used it. Pictures seem better now.

How do you find which firmware release is on the camera.
I have the DA 18-55 WR and DA 55-300 lenses.

I trialled the K7 at a camera store and it seemed to work flawlessly, the one I received seems to have issues. Am awaiting a response from Pentax as to what to do. Sending the camera to Pentax iis not an option as I have only have a limited amount of time to return the Pentax equipment for a refund.

If I purchased the K7 from B&H would the Pentax warranty be valid in Canada?

As a point of interest I made my first order from B&H this week, it should arrive this morning. Was very happy with B&H customer service.

05-27-2010, 08:27 AM   #2
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 856
Sorry to hear about your camera troubles. I contacted Pentax Tech Support. To view what firmware version is in your camera, hold down the Menu button while turning the camera on. The version will be displayed.

To get the latest version and a PDF copy of the manual, please use this link;

Manuals and Literature - Official PENTAX Imaging Web Site

For product purchased at B&H and sold out side the United States, please check with Pentax locally, to see if they will honor the USA warranty. This is entirely up to the discretion of Pentax in Canada and out of the control of B&H.

B&H now offers SageMax Protection Plans which will cover qualifying products worldwide. An items corresponding plan will be listed on its product page on our site.

The SageMax Protection Plans main advantage over extending the manufacturers warranty is coverage for ADH or (Accidental Damage and Handling), normal wear & tear and failure due to environmental factors.

C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
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