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05-28-2010, 08:10 AM   #1
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Join Date: Jun 2007
Location: Owego, NY
Posts: 976
Expedited shipping separate from shipping type

My last order was actually shipped promptly, so maybe the situation has universally improved, but over the past 2-3 years I've been frustrated with an aspect of B&H shipping:

Expedited shipping (e.g. getting it out the door and to the carrier) is tied to the shipping method chosen by the customer. It's not possible to choose these independently.

As a result, on many orders in the past, it has taken B&H 2-3 times as long to ship my order as the carrier did to deliver it. I live in New York State, and UPS Ground shipping is effectively overnight for me with only one exception in the past 12 years, thus paying for any higher shipping option makes no sense.

However, if a customer chooses UPS Ground, B&H will historically take their time (2-3 days) to ship the item because a faster shipping option wasn't selected.

Some vendors like Newegg allow for the customer to choose expedited order fulfillment for an extra fee (I think $3/order?) independent of the shipping method chosen. This would be beneficial to those of us who live within the "Ground = overnight" shipping regions from B&H's location.

06-01-2010, 07:51 AM   #2
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 865
Hello,

Thank you for your business, feedback and comments

B&H endeavors to process all orders within 24hrs (during our normal business hours and referring to items in stock) after placing. More time may be required for large orders or payments from non-US banks. We would notify you by phone or E-Mail should your an be delayed. This will also depend on your Credit Card clearing.

When an item(s) is in stock, and paid for with a credit card billed inside the USA, our normal shipping method (within the continental USA ) is UPS 3-5 business days. Orders placed with Ground or UPS 3 day are not guaranteed to leave the same day.

We also offer 2nd (business) day service, or overnight (business days) if your order is completed by 4pm est Monday thru Thursday, and on Fridays by 12 noon est.

We work with multiple carriers to offer you different shipping options. UPS is our preferred carrier, but you may also choose FedEx or US Mail.


C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
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