Cullmann tripod question.....

UpNorth · 06-25-2010, 10:15 PM

I bought a Cullmann Magic #2722 tripod from B&H last winter. I was using it for the second time the other day (on the trip that I actually bought it for), and when I was loosening the middle leg to extend it I wasn't paying attention to what I was doing, and I twisted it the wrong way for unlocking, and ended up striping the twist-lock on the leg. Is there a way to replace that middle leg - since the tripod is basically brand new?

Thanks,

Tim

henryp · 06-28-2010, 06:42 AM

Cullman is distributed by RTS. Email rtsinc@erols.com or phone 631-242-6801 to inquire about service/repair.

UpNorth · 07-19-2010, 12:58 PM

Thanks for the tip Henry.
As a follow-up - I contacted RTS. They said to send them the tripod, as they do have spare legs around. I boxed it up and sent it off, and about a week and a half or two weeks later a box arrived. RTS had replaced the leg, and sent me back my tripod - all free of charge.
Let's here it for two of the few outfits that know what real "customer service" is like - B&H and RTS!!!!!!!

06-25-2010, 10:15 PM	#1
UpNorth Veteran Member Join Date: Jan 2009 Location: Minnesota, U.S.A. Photos: Gallery \| Albums Posts: 714	Cullmann tripod question..... I bought a Cullmann Magic #2722 tripod from B&H last winter. I was using it for the second time the other day (on the trip that I actually bought it for), and when I was loosening the middle leg to extend it I wasn't paying attention to what I was doing, and I twisted it the wrong way for unlocking, and ended up striping the twist-lock on the leg. Is there a way to replace that middle leg - since the tripod is basically brand new? Thanks, Tim

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06-28-2010, 06:42 AM	#2
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Cullman is distributed by RTS. Email rtsinc@erols.com or phone 631-242-6801 to inquire about service/repair.

07-19-2010, 12:58 PM	#3
UpNorth Veteran Member Join Date: Jan 2009 Location: Minnesota, U.S.A. Photos: Gallery \| Albums Posts: 714 Original Poster	Thanks for the tip Henry. As a follow-up - I contacted RTS. They said to send them the tripod, as they do have spare legs around. I boxed it up and sent it off, and about a week and a half or two weeks later a box arrived. RTS had replaced the leg, and sent me back my tripod - all free of charge. Let's here it for two of the few outfits that know what real "customer service" is like - B&H and RTS!!!!!!!