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07-16-2010, 02:07 PM   #1
Pentaxian
jeffshaddix's Avatar

Join Date: Jun 2010
Location: Albuquerque, NM
Posts: 1,371
"New" K-7 received as used?

Hey B&H,

I recently ordered a Pentax K-7 body only off of your site. Unfortunately the first camera came with a faulty LCD screen, so I sent it back for a replacement.

When I got the replacement, I noticed a few things:

- The battery was already charged.
- The camera did not ask for setting date/time/location upon first turn on (set to San Francisco with December 2009 date).
- There was a smudge on the top LCD

All these things point to the possibility that I got someone else's returned K-7. Is that a possibility? Could this have just been tested by Pentax before being shipped out?

I don't mind terribly if this was a returned product, but if it was returned for a defect I'd sure like to know about it, and I'd definitely like to know if it was refurbished and just labeled as new.

What do you think B&H?

07-18-2010, 08:18 AM   #2
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 863
Hello,

Please post or E-Mail me your order number so we can resolve this for you.

sales@bhphotovideo.com


C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
07-19-2010, 07:38 AM   #3
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 863
Hello,

I am very sorry about this. We found your order and issued you an RMA. I've sent you an E-mail to the address listed in your order.

Chuck
07-19-2010, 02:42 PM   #4
Pentaxian
jeffshaddix's Avatar

Join Date: Jun 2010
Location: Albuquerque, NM
Posts: 1,371
Original Poster
Thanks B&H, you handled this problem with great integrity and initiative.

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