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11-01-2010, 12:30 PM   #1
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Rebates

Too much confusion, I'm afraid.

Dealnews email today had a link to the rebate form on your site and trumpeted $100 off the K-r.

The other sections have rebate threads, as well.

Would you please sort this out for us all?

Thanks!

11-01-2010, 01:50 PM   #2
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Hello,

I am sorry information you found online from someone other than B&H Photo included inaccurate or outdated information.

A common problem with price-search/shopping websites and search engines is that they often post inaccurate pricing for our company. We make every possible effort to ensure all information you get from us in accurate and up-to-the-minute. Unfortunately we have less ability to control information fed to you from other, non-B&H, sources. B&H has no control over what they post and can only make a formal request with to have an inaccurate information changed.

Ultimately we can only be responsible for prices + content posted on our website (B&H Photo Video Digital Cameras, Photography, Camcorders) and we cannot be held accountable for incorrect information another site posts regarding ours. Only the B&H web site has accurate up to date pricing information.

I regret their inaccuracy and any confusion this may have caused you. We will contact the source for this and ask them to update their data more speedily.

Thank you again for bringing this to our attention.


C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
11-01-2010, 02:36 PM   #3
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Then you better remove the REBATES PDF from your site.
Digital Cameras
11-01-2010, 02:42 PM   #4
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They say if it on their webaite it's good. And the Mail in rebate in on their websitehttp://www.bhphotovideo.com/FrameWork/Rebates_Promos/110610_PENTAX_H233979.pdf

11-01-2010, 02:46 PM   #5
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Hello,

The Rebates we list on our site are current and accurate.

Chuck
11-01-2010, 03:07 PM   #6
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QuoteOriginally posted by Chuck-B&H Quote
Hello,

The Rebates we list on our site are current and accurate.

Chuck
Are you including a copy of the rebate card since pdf copies are not acceptable, per a statement by Pentax to Adam?
11-02-2010, 08:02 AM   #7
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There are no rebates listed for Pentax on the B&H site anymore. None that I can find, anyway.
11-02-2010, 08:12 AM   #8
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They pulled them yesterday late afternoon - so I guess they were not current and accurate? Or, did they have a limited number of actual rebate cards they will be sticking into their stock?

11-02-2010, 08:30 AM   #9
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I just asked our digital camera buyer. The rebate form bobmaxja included in his post was removed from our site at the specific instruction of Pentax USA. FWIW I also checked two or three other NY-based camera retailers generally considered legitimate and could not find any Pentax digital slr rebates there either.

I have asked our buyer to get clarification or an explanation from Pentax USA. If they provide one they're willing to let me post here, I will.

Last edited by henryp; 11-02-2010 at 08:44 AM.
11-02-2010, 02:47 PM   #10
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QuoteOriginally posted by pxpaulx Quote
They pulled them yesterday late afternoon - so I guess they were not current and accurate? Or, did they have a limited number of actual rebate cards they will be sticking into their stock?
Rebate form is still on the B&H site. Please see:

http://www.bhphotovideo.com/FrameWork/Rebates_Promos/110610_PENTAX_H233979.pdf

I did a copy and paste to a different browser to be sure I wasn't hitting my cache.

I expect that they're too busy doing other photo shop things to keep on top of the Web site. I also expect that Chuck was unable to take the time to actually check the link for himself.

Not quite up to journalistic standards, alas. But we appreciate his presence and will give him a mulligan on this one.
11-02-2010, 03:39 PM   #11
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QuoteOriginally posted by glanglois Quote
Rebate form is still on the B&H site. Please see:

http://www.bhphotovideo.com/FrameWork/Rebates_Promos/110610_PENTAX_H233979.pdf

I did a copy and paste to a different browser to be sure I wasn't hitting my cache.

I expect that they're too busy doing other photo shop things to keep on top of the Web site. I also expect that Chuck was unable to take the time to actually check the link for himself.

Not quite up to journalistic standards, alas. But we appreciate his presence and will give him a mulligan on this one.

The form is still there but if you go to the product , it's gone

Will be interesting to follow
11-03-2010, 07:54 AM   #12
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I received the following and post it here with the author's express permission.

Good afternoon, Henry:

We want to apologize for any confusion regarding the Pentax K-5 and K-r $100 mail in rebate. This promotion was designed for the Photo Plus Show and only for in-store only (not online purchases). Only original coupon pads would be accepted, no photo copies. Once Pentax discovered that the offer was on the B&H site, we asked B&H to remove the offer and they promptly complied. The offer is good until November 6th but, again, they are only for in-store purchases.

Thank you for your continued support of Pentax products and we apologize for any inconvenience or negative publicity this caused B&H Photo.

Regards,

Dan DelliBovi Regional Sales Representative
PENTAX Imaging Company / 600 12th Street, Suite 300, Golden, CO 80401
PHONE: 303.728.0299 / FAX: 303.728.0266


I hope this clarifies the situation.
11-04-2010, 07:23 AM   #13
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I noticed that another retailer is listing the Pentax K-R for $740.95. I was wondering if you could match that price If I ordered a Pentax K-5 at $1599.oo body also? For a Total of $2340.00 including shipping.
I would rather get the camera's from you to help support this forum.
11-04-2010, 11:08 AM   #14
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Hello,

B&H will consider matching a legitimate price offering from an authorized dealer. We must be able to verify the offer and that the item is in stock. We cannot match phone quotes, coupons or any other promotional incentives.

We will need to know the name of the vendor, the item you are interested in and the advertised price.

C h u c k C a p r i o l a
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Thank you, we appreciate your business.
*** Peace on Earth ***
11-05-2010, 10:22 AM   #15
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To add a bit to Chuck's comment, it behooves you to check any other possible retailer at Resellerratings.com first. I guarantee we're not matching prices with any place with a 4.5/10 rating. :-)
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