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11-09-2010, 10:30 PM   #1
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Dear B&H a question about shipping costs

While I respect your business I have to ask. Why is shipping almost $50 to Japan?

11-10-2010, 12:25 PM   #2
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Hello,

Our shipping rates are based on weight, insurance (value) destination and packaging. All shipments comply with US customs regulations, which include a valid, accurate, full detailed commercial invoice & proper export documentation.

For International customers, shipments will be made to your home, or to a USA residence address, we can ship via Air Parcel Post (approx. 2-4 weeks for delivery, (for orders with up-to a $500.00 value), or International UPS, depending on the weight, value and destination of your merchandise. Orders with a value of $500.00 and up, can ONLY be shipped via UPS International (3-4 days door-to-door delivery). If your credit card is billed outside the USA, B+H need a picture of the front and back of your credit card.

Your shipping / handling fee is determined by the parcel's weight and destination. Value is also determined for insurance purposes only. Some orders are shipped in multiple parcels. Figuring out what your total bill of sale (US currency) including shipping and handling costs on our web site is easy. (Remember, Insurance is included on your order) Add your item(s) to your cart. In the cart screen you will see a shipping calculator. Type in your zip code (for orders delivered in the USA ) or country ( outside the US ) and hit submit.( NO other information is needed ) In the shopping cart screen, you will find your total including shipping rates for your items plus an explanation of our various shipping methods.

Tracking #'s are available from our web site only if you logged in prior to placing your order. You can then track your order by clicking the "My Account" icon at the upper right hand side of our home page. If you didn't log in please E-Mail tracking@bhphotovideo.com for an automated response regarding shipping status and tracking numbers of orders placed. PLEASE NOTE: You must indicate the ORDER NUMBER ONLY in the SUBJECT LINE of your E-Mail.

Unfortunately we cannot offer specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you. Please consult your local government import office with any questions regarding this matter. We cannot alter the package or billing invoice in any way.

Sorry, many things affect an items Shipping and Handling fee's.

C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***

Last edited by Adam; 11-15-2010 at 10:54 AM. Reason: formatting corruption
11-10-2010, 04:17 PM   #3
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Original Poster
But, $50 for a light lens?

Shipping with UPS or USPS tracked should only be about $10-15 ($20 at most) anywhere in the US to Japan.

I would buy more things from your shop if they had more reasonable shipping.
11-10-2010, 04:25 PM   #4
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QuoteQuote:
Shipping with UPS or USPS tracked should only be about $10-15 ($20 at most) anywhere in the US to Japan.
That is if you pack it yourself and use your own box - maybe. Have Mailboxes Etc do it up for you and see how much they charge :-) Cost me $35 or so to ship a flash to Australia using our own company software...


Last edited by SpecialK; 11-10-2010 at 06:16 PM.
11-10-2010, 04:41 PM   #5
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QuoteOriginally posted by Ehlacore Quote
But, $50 for a light lens?

Shipping with UPS or USPS tracked should only be about $10-15 ($20 at most) anywhere in the US to Japan.

I would buy more things from your shop if they had more reasonable shipping.
You better look how much aJapanese company will charge to send a lense to the USA ?
11-10-2010, 11:06 PM   #6
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I've always thought shipping charges by B&H and Adorama to Oz outrageous and have wondered why.
I bought a lens on Ebay from a bloke in Alaska. I paid $US20.00 upfront for the postage and he refunded me US12.00. I bought my DA40 from Adorama It cost $US 60.00. B&H charge the same. The box from Alaska was about the same size and maybe a couple of ounces heavier than the DA40.
I've bought lenses from the Ukraine and never paid more than $US 15.00 post and pack.
Even the notoriously overpriced Rugift in Russia charged only $US 24.00 for a 16mmZenitar which is a lot heavier than my DA40.
11-12-2010, 05:02 PM   #7
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QuoteOriginally posted by SpecialK Quote
That is if you pack it yourself and use your own box - maybe. Have Mailboxes Etc do it up for you and see how much they charge :-) Cost me $35 or so to ship a flash to Australia using our own company software...

No no, thats "at the most shipping charges possible"

Use the USPS post office website

Priority MailŪ International Small Flat Rate Box*
Maximum Value for Contents: $400.00
USPS Supplied Small Box: 8 5/8" x 5 3/8" x 1 5/8".
Maximum weight 4 pounds.

6 - 10 business days $13.45
$12.78

First-Class MailŪ International Package*
Maximum Value for Contents: $400.00
Other than rolls: Max. length 24", max length, height and depth (thickness) combined 36"
Rolls: Max. length 36". Max length and twice the diameter combined 42"

Varies by country $10.76


Put a $2-4 box on there, some peanuts, the gas to the post office and your STILL under $20

QuoteOriginally posted by bobmaxja Quote
You better look how much aJapanese company will charge to send a lense to the USA ?
But thats not what I'm asking. I dont care what a Japanese company charges to send to the US.

*But if you would like to know, on ebay I see Japanese stores offering $15 international shipping.




I'm not trying to attack B&H, it just seems like their automated shipping cost system could use a "re-tweak"
11-15-2010, 06:51 PM   #8
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B&H has effectively priced themselves out of my end of the market with their shipping charges.
Combine their shipping charges with all the risks involved with buying a gray market item from a foreign supplier and they just aren't worth it.
Often, I can buy exactly the same item at my local store for less than I can from B&H.
It never used to be that way, I wonder if they figure that now that they and others of their ilk have killed off camera stores they have the world by the short hairs or something and can gouge however they want.

11-15-2010, 06:52 PM   #9
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QuoteOriginally posted by bobmaxja Quote
You better look how much aJapanese company will charge to send a lense to the USA ?
What does that have to do with what B&H charges for shipping?
11-16-2010, 07:20 AM   #10
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QuoteOriginally posted by Wheatfield Quote
B&H has effectively priced themselves out of my end of the market with their shipping charges.
Combine their shipping charges with all the risks involved with buying a gray market item from a foreign supplier and they just aren't worth it.
Often, I can buy exactly the same item at my local store for less than I can from B&H.
It never used to be that way, I wonder if they figure that now that they and others of their ilk have killed off camera stores they have the world by the short hairs or something and can gouge however they want.
We appreciate your concerns. First, B&H does not sell (and has never sold) "grey market" digital cameras. so your "risks involved with buying a gray market item from a foreign supplier" are nil.

Second, we've responded to our Canadian neighbors' comments about the cost of international shipping rates. We organized a new international Business Initiatives (IBI) team whose mandate was to make shopping here for non-USDA customers more pleasant and attractive. Among the first results of this effort was our announcement last week of less expensive shipping to Canada via Purolator. This has already demonstrated itself to be a widely praised success based on bothy customer comments and on the uptick in the number of orders being placed with shipping to Canada.

Right now our options for internat'l shipping seem to be cheap or reliable and we're not willing to distinguish among small and lightweight but valuable items and those which are more easily replaceable. I know your small order might be no more in weight or size than a CF card, but we're unwilling to gamble.

The IBI people are looking for reliable less expensive options for other countries too, but for the time being we believe that tossing your merchandise into a padded "Jiffy" bag with a few stamps and a prayer is inadequate.
11-16-2010, 08:42 AM   #11
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Henry, I appreciate your response and I can feel passion in it.

I would of been happy not responding without your last sarcastic comment.

I live in Japan, I cannot speak for anyone's experience other then my own.

There was a interesting used lens I really wanted to buy, and I put it into my cart and was ready to check out till I saw the shipping.

The shipping cost (for me) is not even close to comparable to what it should be. Please look into it. Thank you.
11-16-2010, 05:13 PM   #12
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Hi Henry, thanks for the reply.
For me, a camera that isn't bought from a Canadian distributor is gray market, so please don't take offense at the usage in relation to what you sell.
It's a fact of life, the same way that for you, a camera that isn't sold by an official USA distributor is gray market.
What a person has to decide is if the gamble of buying gray market is worth the risk.

It's nice to see that your company have decided to explore options that don't involve UPS, as they are always very expensive and problematic as shippers into Canada, to the point I will only accept them as a shipper if I have absolutely no other options and the equipment is something I really need to have.
This happened to me last year, with a Photogenic Beauty Dish that I bought from B&H, with the expected frustration and extra expenses that are the hallmark of a cross border shipment via UPS.

Some time I'll tell you about the debacle I had getting a Photogenic light kit from B&H to me via UPS. In retrospect it makes a funny story, though at the time, it was not at all funny.

No one is asking you to toss "merchandise into a padded "Jiffy" bag with a few stamps and a prayer", and I'm certain you don't mean that to sound as patronizing as it comes of sounding.
What I have found over some 40 years of having things shipped to me from all parts of the world is that insured parcel post is most often the cheapest, fastest and most reliable shipping method into Canada, and I believe Purolator is working with Canada Post these days.
If you consider Parcel Post to be nothing more than a Jiffy Bag, you certainly haven't bothered to explore the options properly.
11-16-2010, 06:35 PM   #13
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Our company stopped shipping via FedEx to Canada because in many cases the customer would not pay the duties (which are billed separately by FedEX), and we were stuck with paying them. I think with UPS they make the customer pay at the time of pick up so we never had an issue. We have explored just about every option, and it is usually a case of "fast, cheap, trackable - pick 2". We don't even ship overseas. As I said it was pushing $40 to send a flash to Australia via FedEx Intl.

People still ask us to use that Jiffy envelope and a prayer, though, when S&H is all of $3.99. I know exactly what Henry is talking about.
11-16-2010, 09:08 PM   #14
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QuoteOriginally posted by Ehlacore Quote
No no, thats "at the most shipping charges possible"

Use the USPS post office website

Priority MailŪ International Small Flat Rate Box*
Maximum Value for Contents: $400.00
USPS Supplied Small Box: 8 5/8" x 5 3/8" x 1 5/8".
Maximum weight 4 pounds.

6 - 10 business days $13.45
$12.78
You could not get a lens in this box unless you packed it bare with no protection, and these prices don't include insurance, which is not a lot more, but it adds up. I just paid 3.30 for shipping of a few items from B&H. B&H doesn't "gouge" us in the US for shipping, I don't think it would be to their advantage to do more than cover their costs on international shipping either. Whenever I buy anything I consider the shipping cost part of the price. If it's too much I don't buy it. Sounds as if B&H is trying to find alternate methods to get lower cost international shipping.
11-16-2010, 09:33 PM   #15
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Dear Ramsey,

While I may not be able to distinguish between a grey area in this respect (if the shipping charges were too mch by a little) it is clear to me this is in the black.

My price estimate was obv. Not clear as it was a cheaper estimate then the average les (like a small prime lens with room for packaging)

I will give a better example. It cost $50 for my family to send me my: Racing jacket, boots, gloves, socks, helmet, AND a couple t-shirts and a pair of shoes.

I believe it was $45 that the B&H wanted to ship a medium sized lens

If they are trying to resolve the problem that's all I ask for. I don't need to complain about them, I can buy other places for now, I just want to offer some constructive criticism.
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