Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
12-08-2010, 08:37 AM   #1
Moderator
Tom S.'s Avatar

Join Date: May 2008
Location: S.E. Michigan
Photos: Albums
Posts: 4,240
K5 and the infamous 'stain'

I am the unfortunate owner of a K5 with the 'stain' in the center. The camera was purchased from B&H, but rather than sending it back and winding up with another, I was wondering if you have had any correspondence with Pentax to see if there is some kind of fix in the pipeline? So far, they have yet to respond to my email request for assistance.

12-08-2010, 11:34 AM   #2
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 867
Hello,

I E-Mailed our rep and will post his reply when I receive it.


C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
12-08-2010, 01:34 PM   #3
Moderator
Tom S.'s Avatar

Join Date: May 2008
Location: S.E. Michigan
Photos: Albums
Posts: 4,240
Original Poster
Thanks Chuck! I know a lot of people here will be anxious to hear what he has to say!
12-09-2010, 01:57 PM   #4
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 867
As promised;

HI Chuck.

Sorry for the slow reply. We have been advised by Pentax that there was a small batch of K5’s with a staining issue. Any customer with this issue should return the K5 to B & H for credit or exchange. Pentax will issue B & H a return authorization and a credit will be issued to your account. Pentax will cover the customer shipping cost for any customer that is unable to bring in back to the store.

Please do not hesitate to contact me with questions.

Regards,

Chuck

12-10-2010, 06:37 AM   #5
Moderator
Tom S.'s Avatar

Join Date: May 2008
Location: S.E. Michigan
Photos: Albums
Posts: 4,240
Original Poster
Thanks!

B&H can't be held responsible to check each body before sending it out, so I believe I will wait until it is obvious the new bodies you are receiving are error free before returning mine for replacement. Again, thanks for taking the time to check into this and report back!

Last edited by Tom S.; 12-10-2010 at 06:49 AM.
12-10-2010, 08:36 AM   #6
Loyal Site Supporter
Loyal Site Supporter
dcmsox2004's Avatar

Join Date: Apr 2008
Location: rhode island
Photos: Gallery | Albums
Posts: 7,334
just curious... if a customer walks into b+h (a store i revere as an online customer), and wants to purchase a k-5, will the b+h staff, upon request, check the camera for the dreaded stain?
this is what i would expect from a brick and mortar store..... akin to test driving a new car before purchase..... or would this perhaps lead to the k-5 being now listed as an open boxed item, if the customer just changed their mind and decided not to purchase....
if i had to have a k-5, NOW, and a retailer refused to check it out first, i would not buy it.....

Last edited by dcmsox2004; 12-10-2010 at 08:37 AM. Reason: spelling
12-10-2010, 09:29 AM   #7
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 867
Hello,

Sorry but we do not test gear prior to purchase.

Chuck
12-10-2010, 10:29 AM   #8
Moderator
Tom S.'s Avatar

Join Date: May 2008
Location: S.E. Michigan
Photos: Albums
Posts: 4,240
Original Poster
QuoteOriginally posted by dcmsox2004 Quote
just curious... if a customer walks into b+h (a store i revere as an online customer), and wants to purchase a k-5, will the b+h staff, upon request, check the camera for the dreaded stain?
this is what i would expect from a brick and mortar store..... akin to test driving a new car before purchase..... or would this perhaps lead to the k-5 being now listed as an open boxed item, if the customer just changed their mind and decided not to purchase....
if i had to have a k-5, NOW, and a retailer refused to check it out first, i would not buy it.....
I'm not sure that's a fair question. B&H does have a store front and if you walk in you can most likely talk them into letting you try before you buy, provided they aren't swamped. They are not your typical 'mom and pop store, and sell a whole lot more than just camera's. On the mail order side, in order to provide testing of equipment (which is the manufacturer's responsibility) they would have to ad a significant amount of staff and their prices would reflect that in a negative way.

12-10-2010, 05:44 PM   #9
Veteran Member
soppy's Avatar

Join Date: Apr 2007
Location: Gainesville
Posts: 348
I would imagine you could go in, purchase a camera, and test it before leaving the store. Then if it has the issue, return it then and there. That way, you have purchased it and they don't risk the open box issue, just returning a defective product. I could be wrong about this because it's just speculation, but maybe Chuck can confirm/deny this theory?
12-13-2010, 10:02 AM   #10
Veteran Member
Nesster's Avatar

Join Date: Oct 2006
Location: NJ USA
Photos: Gallery
Posts: 13,047
You all obviously haven't been to B&H

The store has conveyer belt gizmos running above people's heads for small things that are stored behind the counter - e.g. film - and an elevator system for larger items. While you can check out the demonstrator model, you don't have access to the specific item you're purchasing -- after the sales clerck writes you up, you go to pay at the front of the store, and then on to the area where you pick your merchandise up bagged or otherwise prepared for your journey out.

Within this system there's no spot where you can open a box, put fresh battery & card in the camera, and test it out.

The B&H system's a hoot to watch, and once you see the crowds and volume of business they do, you'll understand why there's no time to check the actual item. (The used counter is a different matter.)
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
k5
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Is K5's stain repair-able? hc98dcyl Pentax K-5 26 09-06-2011 07:21 AM
Suggestion All K5 "stain" issues should be posted in ONE thread. jpzk Site Suggestions and Help 8 03-22-2011 08:57 PM
Pentax-M 40mm F2.8 - Mark/stain on glass? IsaacSteiner Pentax SLR Lens Discussion 1 02-26-2009 11:45 AM



All times are GMT -7. The time now is 07:19 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top