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12-16-2010, 11:01 AM   #1
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ultrawide QC -- good vs bad copies

I'm am very very seriously considering buying an ultrawide zoom, wider than 12mm, to throw upon my K20D. My candidates are:

* Sigma 8-16
* Sigma 10-20 (either version)
* Tamron 10-24


User reviews here give high ratings to all. But I recall seeing, although I can't point to specifics, more than one comment about how an owner had to wade through several bad copies before receiving a good copy. I would hate to play ship-the-lens coast-to-coast repeatedly. So my formal Ask B&H Photo! question is:

What are the return rates of these lenses? Which have the most and least returns?

Thanks much.

12-16-2010, 01:07 PM   #2
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Hello,

I am sorry, but we do tally return data and I have no access to returns information in general. We have a very liberal return policy and loosely speaking, most lens purchased do not come back.


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12-16-2010, 01:36 PM   #3
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Manufacturers will not give out that info and reputable resellers will not either. That is called shooting yourself in the buttocks.
12-16-2010, 06:14 PM   #4
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Buying any lens is a draw of luck really. Buy from some place you can exchange, and DO factor the extra cost, ALWAYS.

12-16-2010, 10:22 PM   #5
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Isn't a lens that doesn't perform up to specs a case of a defective item that get's send back to the manufacturer? In this case, the customer shouldn't bear any (e.g., return shipping) costs, right?
12-17-2010, 12:40 AM   #6
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In a perfect world perhaps, but rarely in reality.
12-17-2010, 02:35 AM   #7
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QuoteOriginally posted by wlachan Quote
In a perfect world perhaps, but rarely in reality.
Maybe B&H should answer the question. I would find it hard to believe if I had to pay anything if delivered a defective item. I certainly could return it to a brick & mortar store without paying a penalty.
12-18-2010, 04:49 AM   #8
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In this post B&H says "If you explain this is an exchange because the camera you have is faulty they should include a pre-paid UPS label so the return to us should be simple. As soon as we get the camera you have, we'll send another.".

Is there a difference between a faulty camera and a faulty lens? Provided that FF/BF, decentering, etc. are considered "faults" then should be able to return such a lens for free, right?

12-20-2010, 08:23 AM   #9
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QuoteOriginally posted by RioRico Quote
I would hate to play ship-the-lens coast-to-coast repeatedly.
If you're sending back a lens for a defect (or a shipping error on our part) within our return policy's time period you should get a pre-paid UPS package label with your return authorization and will not be charged for our cost to send the exchange lens to you.
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